Caregiver Time and Attendance Manager

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Caregiver Time and Attendance Manager! 
This is a fully remote role.

Job Summary:

The Caregiver Time and Attendance Manager will lead market specific time and attendance activities including team performance management and productivity. This role will be critical to ensuring accurate recording and compliance of Caregiver time while continually improving processes to achieve efficiency.

Essential Duties/Responsibilities:

• Lead a team of Field Time and Attendance Coordinators, providing guidance, support, and ongoing training.
• Ensure strict adherence to attendance policies, Electronic Visit Verification (EVV) procedures, and privacy regulations, including HIPAA.
• Conduct regular quality and compliance audits to identify and improve quality.
• Identify areas for improvement and lead initiatives to optimize scheduling and attendance management.
• Analyze attendance data to derive actionable insights for schedule maintenance, risk mitigation, and resource planning.
• Prepare regular reports for senior management with key performance indicators.
• Collaborate with Payroll, Revenue Cycle Management (RCM), and Care Supervision teams to resolve discrepancies.
• Develop and maintain time and attendance policies and procedures partnering cross functionally.
• Ensure that policies are communicated effectively and consistently enforced.
• Conduct training sessions for Caregiver Time and Attendance Coordinators on new policies, procedures, and system updates.
• Provide ongoing education and support to ensure the team remains informed and proficient.
• Contribute to the development and execution of strategic plans related to time and attendance management.
• Establish clear performance expectations, set measurable goals, and regularly monitor team progress through key performance indicators (KPIs).
• Conduct regular one on one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps.
• Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression.
• Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.

Education and Experience:

• Bachelor's degree in relevant field required.
• Minimum of three (3) years previous experience; prior leadership experience preferred.
• Proven experience in time and attendance management, preferably in the home care or healthcare industry.
• In-depth knowledge of Electronic Visit Verification systems and related technologies.
• Familiarity with regulatory compliance, including HIPAA.

Required Skills and Abilities: 

• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and people management skills.
• Proficient with Microsoft Office Suite and ability to learn new systems as needed.
• Strong organizational skills.

Management Authority:

• Makes staffing decisions - hiring, firing
• Conducts performance reviews
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.