Caretaking Services Manager

Humane Society of Truckee Tahoe

Founded in 1994, Humane Society of Truckee-Tahoe (HSTT) has grown from a small grassroots nonprofit into the leading animal welfare organization in the Lake Tahoe region. Our mission is to save and improve the lives of pets through adoptions, community spay/neuter services, and humane education programs. Learn more at www.hstt.org.

Position Summary

The Caretaking Services Manager, under the direct supervision of the Operations Director, oversees all aspects of the shelter’s caretaking operations and leads the caretaking team. This role is responsible for ensuring exceptional animal care, fostering a welcoming and supportive environment for adopters, volunteers, and visitors, and maintaining a clean, safe, and humane shelter.

Essential Duties & Responsibilities

Leadership & Supervision

• Supervise Caretakers, including daily staff management, coaching, scheduling, and conflict resolution


• Create and manage staff schedules to ensure adequate coverage; provide or secure coverage as needed


• Ensure all staff receive proper onboarding, training, and ongoing education aligned with best practices

Caretaking Services Oversight

• Oversee daily husbandry, medical care, and individual well-being to minimize animal stress and maximize physical and behavioral health; identify animals with additional needs and implement plans to address them


• Maintain inventory oversight for all caretaking supplies, manage stock levels and place orders as needed to prevent shortages


• Ensure that the shelter building remains fully operational through communication with the Town of Truckee Facilities department and other support services as needed


• Provide coverage and support for the Community Resources Coordinator on weekends and as needed by completing intakes and outcomes for stray and seized animals and communicating with the public and law enforcement agencies as needed

Animal Welfare & Shelter Operations

• Ensure all animals receive high-quality care, including cleanliness, enrichment, exercise, medical attention, and behavioral support


• Maintain a clean, safe, and sanitary environment


• Be committed to a high safety standard and be willing and able to comply with all safety laws and HSTT’s safety policies and rules. The Caretaking Services Manager must report safety violations and potential safety violations to the appropriate supervisory or management personnel in a time-sensitive manner.

Additional Responsibilities

• Work cohesively with all other departments to ensure the best possible experience for animals, staff, volunteers, visitors and adopters


• Assist with events, public education, emergency response, and cross-department support as needed


• Other duties as assigned

Qualifications

• Minimum of two years supervisory experience preferred


• Animal welfare or sheltering experience preferred


• Strong verbal and written communication skills required


• Bilingual preferred


• Proficiency with Microsoft Word, Google Workspace, and social media platforms


• Ability to work weekends, evenings, and some holidays

Physical Requirements

• Ability to routinely lift up to 50 pounds


• Ability to work with and handle strong dogs and other companion animals


• Ability to stand, bend, kneel, walk, and perform physical tasks in a shelter environment for extended periods of time

Compensation & Benefits

Salary: $72,000–$75,000 annually, depending on experience

Benefits include:

• Medical insurance (80% employer-paid premium)


• Flexible Spending Account (FSA)


• Generous PTO package including vacation, sick time, holidays, and birthday


• 401(k) retirement plan


• Group yoga (when available), office snacks, and more

Position Details

• Status: Full-time, exempt (~40 hours/week)


• Schedule: Friday - Tuesday (subject to change based on departmental needs); includes weekends, and may include evenings and holidays


• Location: Truckee Animal Shelter


• Reports To: Operations Director

Humane Society of Truckee-Tahoe is an equal opportunity employer and does not discriminate based on any legally protected status. This policy applies to all employment practices.