Carrier Account Manager

This search is being conducted by Flex HR on behalf of Swan Transportation. Qualified candidates should submit a resume within. 

Carrier Account Manager

Swan Transportation Services  •  Operations  •  Full-Time •  Atlanta, GA

POSITION SUMMARY

We are looking for a fast-paced, solution-oriented Carrier Account Manager (CAM) to join our Operations team. This role is responsible for securing carrier capacity, negotiating rates, managing shipment execution, and ensuring high-level service performance from pickup through delivery.

The ideal candidate thrives in a high-pressure environment, communicates with urgency, and can balance operational execution with margin protection. This position plays a critical role in maintaining strong carrier relationships, protecting service reliability, and driving operational efficiency across customer freight.

• Build and maintain strong relationships with carriers, dispatchers, and drivers to ensure dependable service and long-term partnership growth


• Proactively secure freight coverage 2–5 days in advance while aligning with margin and service expectations


• Source carriers, negotiate rates, and secure competitive pricing while balancing profitability and customer needs


• Manage shipments from tender through proof of delivery (POD), including:

• Booking execution


• Check calls and tracking


• Appointment management


• Exception resolution


• Post-delivery follow-up

• Monitor shipment progress using tracking tools, alarms, and internal SOPs to proactively identify and resolve service risks


• Communicate clearly and consistently with internal teams and carriers regarding shipment status, delays, and service concerns


• Vet and approve carriers using Highway, FMCSA guidelines, and internal compliance standards


• Evaluate carrier performance based on service, communication, reliability, and tracking compliance


• Prioritize and grow relationships with preferred carriers across strategic lanes


• Collaborate with Account Managers, Customer Account Specialists, and Sales teams to support customer strategy and operational execution


• Protect company margin through disciplined execution, proactive planning, and early escalation of service or pricing risks


• Make quick, informed decisions based on market conditions, customer urgency, and operational impact


• Support after-hours or weekend coverage on a rotating basis as needed

• Strong negotiation and relationship-building skills


• Ability to multitask and make decisions quickly in a fast-moving environment


• Strong communication skills with both internal teams and external partners


• High sense of urgency and accountability


• Ability to stay organized while managing a high shipment volume


• Comfortable handling conflict resolution and service recovery conversations


• Strong understanding of truckload operations, carrier management, and transportation market dynamics


• Experience working within a TMS and transportation technology platforms preferred

• Experience in freight brokerage, logistics, transportation, or supply chain operations


• Experience managing truckload freight and carrier relationships


• Familiarity with load tracking platforms, carrier vetting tools, and freight market pricing


• Experience negotiating rates and managing margin performance

• Carrier sourcing and vetting


• Negotiation and market strategy


• Real-time problem solving


• Shipment tracking and operational execution


• Margin management


• Time management and prioritization


• Cross-functional collaboration


• System discipline and documentation accuracy

Performance in this role is measured by:

• Margin per load


• Gross margin percentage


• Carrier reuse rate


• On-time pickup and delivery performance


• Tracking and SOP compliance


• Outbound call activity


• Internal collaboration and communication

Quarterly bonus opportunities are tied to team and individual performance metrics, including:

• Team Gross Margin %


• Team Carrier Reuse Rate


• Average Margin per Load


• Individual Gross Margin %

At Swan Transportation Services, we move fast, solve problems collaboratively, and pride ourselves on operational excellence. This role is ideal for someone who enjoys relationship-building, thrives under pressure, and wants to make a direct impact on both customer success and company growth.