Carrier Dispatch Specialist

Shift: 10:00 AM–7:00 PM shifts and approximately one weekend per month.

The ideal candidate is organized, proactive, and comfortable working in a fast-paced environment where priorities can change quickly. Strong communication skills, sound judgment, and the ability to build productive relationships with transportation partners are essential.

Job Scope

• Coordinate and manage assigned loads from initial dispatch through final delivery.
  
• Secure third-party carrier capacity while working within established pricing and service guidelines.
  
• Monitor open and active orders to ensure pickups, deliveries, and shipment statuses remain accurate and on track.
  
• Identify potential service issues or delays early and take appropriate action to resolve them.
  
• Maintain accurate, timely updates within the company's transportation management system.
  
• Communicate proactively with carriers, account teams, and internal operations staff regarding shipment status, ETAs, and exceptions.
  
• Build and maintain productive relationships with transportation partners and carriers.
  
• Troubleshoot operational and service issues and escalate when additional support is needed.
  
• Balance carrier needs, customer service expectations, and company profitability.
  
• Provide coverage for team members during scheduled rotations and absences.
  
• Participate in rotating late-shift and weekend coverage.
  

Requirements

• College degree or at least one year of experience in logistics, dispatch, transportation, or a similar operational environment.
  
• Transportation or trucking industry experience preferred.
  
• Strong verbal, written, and electronic communication skills.
  
• Excellent customer service, relationship-building, and problem-solving abilities.
  
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
  
• Comfortable making decisions and working effectively in a fast-paced environment.
  
• Solid Microsoft Excel skills, including sorting/filtering data, basic formulas, reporting, and pivot tables.
  
• Working knowledge of Microsoft Word and Outlook.
  
• Ability to quickly learn transportation management and internal operating systems.
  
• Familiarity with DOT/FMCSA regulations preferred.
  
• Electronic logging system experience is a plus.