Carrier Sales Representative

Description

The Carrier Sales Representative will build relationships with carriers to move freight for our customers. The Carrier Sales Representative will work on securing a carrier at the right price and right time to meet our customer’s needs. This is a fast-paced, high energy role that provides an opportunity to make an impact in logistics all over the nation.

Specific Responsibilities:

• Create and maintain carrier relationships with Carriers via phone and email
• Build strong relationships with trucking company key contacts
• Source/negotiate with qualified carriers to move freight
• Leverage our technology platform, data and other resources to make informed decisions, negotiate price, drive automation, and improve efficiency
• Manage updates, communications, and movements
• Communicate load statuses, issues, and concerns to sales team to resolve and provide 100% WOW Customer Service
• Maintain documentation to ensure all compliance standards are met and all details are accurately communicated and tracked in the system
• Manage carrier satisfaction metrics
• Manage carrier performance metrics
• Provide exceptional service to our carriers and customers
• Ability to conduct business review calls and/ or discovery calls with carriers
• Maintain and manage the Carrier Sales CRM tool in our TMS
• Meet or exceed daily, weekly, monthly goals

Requirements

• A bachelor’s degree preferred
• 1+ year of experience in working with shippers in the freight/logistics industry
• 1 to 3 years of experience in operations or sourcing experience
• Driven and competitive nature with strong problem solving abilities
• Strong decision-making skills and the ability to work independently
• Ability to persuade, motivate, influence, and negotiate with others
• Strong organizational skills
• Outstanding communication and negotiation skills
• Remain positive and flexible in an ever-changing environment with shifting priorities
• Ability to come to Glendale Heights, IL on a daily basis