Carrier Sales Representative

JOB OVERVIEW: The Carrier Sales Representative is responsible for interacting with carrier customers to provide information in response to inquiries, properly matching shipments to appropriate carriers, negotiating rates, providing information on supply and demand and pricing on a daily basis, troubleshooting issues as they arise, providing necessary information to team members and customers about status of shipments, and handling and resolving complaints and issues with carrier customers. 

KEY RESPONSIBILITIES:

• Make outbound phone calls to solicit and match carriers with available loads.
• Take inbound calls for carrier availability and maintain that information for future use.
• Develop relationship with core carriers and sell those carriers the benefits of using our service.
• Assist with the tracing of shipments as needed by making outbound calls and querying carrier websites to determine shipment status.
• Provide pricing information to shipper representatives as needed.
• Visit, from time to time, key core carrier customers.
• Drive production to meet company daily load count and margin % goals.
• Train, explain tasks, and assist in the solution of problems.
• Search company records using the company TMS system and provide necessary information and or reports to customers and team members.
• Resolve customer questions related to shipments in transit as needed.
• Maintain liaison with shipper representatives for order completion.
• Respond to requests via telephone or email, using a personal computer when necessary.
• Additional responsibilities:
• Assist shipper representatives in completing requests for rate proposals.
• Make calls and send correspondence to develop carriers into core carriers.
• Discuss and help resolve carrier performance issues with internal and external customers.
• Complete various administrative functions that are required as needed.
• Perform other allied duties as assigned by supervisor.

MINIMUM WORK EXPERIENCE:

One (1) years’ experience in sales, operations, logistics, or related role. 

PREFERRED EDUCATION:

High school education mandatory; college degree preferred.

SPECIFIC KNOWLEDGE & SKILLS:

• Knowledge of TMS System, delivery and transit times, and similar data
• Ability to speak, read, and write English
• Excellent communication and interpersonal skills  
• Pleasant telephone voice/manner
• Ability to operate simple office equipment sufficiently to perform the job
• Ability to compose correspondence and make decisions quickly 
• Excellent customer service and telemarketing skills

WORK ENVIRONMENT: 

Work is generally performed in a warehouse environment. The noise level is moderate. Generally, well ventilated, and well lit. Warehouse team members may be required to wear protective clothing. Additionally, may operate heavy equipment and strict safety regulations may be required.  

PHYSICAL EFFORT: 

Work is physically strenuous and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available.  

PortCity is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.