Carrier Sales Specialist

Description

Job Title: Carrier Sales Specialist 

Department: Transportation

Reports To: Manager: Freight Management Services 

Position Type: Exempt  

Pay Rate: $55,000.00 to $70,000.00/Yearly

Values and Business Practices:

• Customer First – We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a “Continuous Improvement Culture”.
• We are committed to the safety of our employees and our equipment/facilities.

Company Expectations:

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility: 

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability: 

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. 

Attitude: 

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.  

Initiative:

 Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. 

Quality of Work: 

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

 Follows all written and verbal instructions provided by management, project leader, etc.…

Communication: 

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. 

Appearance: 

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

1. Thorough knowledge of Full Truckload spot and contract markets and rates.

2. Existing well-established relationships with carriers. 

3. Well organized with the ability to work on multiple projects at one time.

4. Proficient in variety of TMS applications as well as software vendors who support the   industry (DAT, Trucker Tools, RMIS etc.)

5. Proficient in Microsoft Office Products

Position Expectations

Operations:

• Identify appropriate mode of transportation to meet shipment criteria.
• Maintain reliable communications with carriers, customers and internal teams. 
• Pricing shipments competitively with both customer and carrier to ensure coverage while maintaining company goals.
• Anticipating and resolving issues as they arise. 
• Tracking of all booked loads through point of pickup to time of delivery to ensure accurate and available information is available for any given shipment.
• Effectively execute load planning within the TMS using effective vetting as per company policy and negotiation with carriers.
• Effectively balance the need for quality of service and margin optimization.
• Manage multiple tasks at the same time and deliver on deadlines.

Partner Carrier Interaction: 

• Continuously seeking new carriers to fulfill operational needs, improve performance and improve departmental financial goals
• Develop quality carriers into core partner carriers.
• Measure carrier performance and take corrective action or process improvements as the situations warrant.
• Responsible for carrier onboarding and start up consistent with company policy.
• Ability to select appropriate carriers for shipments to maintain an On Time   Performance level over 97%.
• Onboarding of all carriers and carrier compliance within available tracking systems.

 Customer Service: 

• Ability to communicate and problem solve with all customers, both internal and external, in a professional, courteous and effective manner.
• Resolve issues promptly or respond with timelines as to when the issue will be resolved.

Freight Management Reports:

• Ability to utilize websites, customer software, interaction with customers/carriers to obtain data to compile information for operational reports. 
• Responsible for providing reports within the time expectations required per report. 

Cross  Coverage : 

• Responsible for assisting in cross coverage on various duties in the absence of a fellow team member.

Claims:

• Responsible for filing any customer claims filed with the Transportation Department in accordance with DOT regulations.

On Call Coverage:

• Assist with departmental on call coverage as determined by Manager, Freight Management Services. 

Project Management:

•  Ability  to work under the direction of the Manager, Freight Management Services to  assist in projects as needed.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution