Cart Barn and Driving Range Attendant

Position Title: Cart Barn and Driving Range Attendant

Department: Cart Barn

FLSA Designation: Non-Exempt (Hourly)

Directly Reports To: Cart Barn and Driving Range Supervisor 

Indirectly Reports To: Director of Golf

ABOUT THE POSITION

As a Cart Barn and Driving Range Attendant, you play a critical role in ensuring an exceptional golf experience for our members and guests. This multifaceted position involves managing the golf cart fleet, maintaining the driving range, and providing excellent service to golfers.

ABOUT THE RIVIERA COUNTRY CLUB

Opened in 1927, the Riviera Country Club has a storied history, and its championship golf course is world-renowned. The Tennis Club opened in 1963 and has hard, clay, and practice courts, along with programs for all levels of play. We are passionate about the sophisticated elegance of our amenities and service. Our members enjoy the “Riviera Lifestyle”, which includes the philosophies of Respect Life; Healthy for Life; and Enjoy Life. We’re equally passionate about living our vision, mission, values, and principles, which start and end with “Only the best is good enough.” The vision is embodied in our employees, who are carefully screened, selected, and trained.

ABOUT YOU

You are the embodiment of exceptional service and meticulous care. You take pride in ensuring that our golfers have an outstanding experience. Your friendly and approachable nature instantly puts members and guests at ease, and you're always ready to provide assistance with a smile. You maintain our golf carts to the highest standards, ensuring they are clean, charged, and well-stocked. At the driving range, you create a safe and organized practice space, guaranteeing that golfers have everything they need. Your deep knowledge of golf etiquette and commitment to safety contribute to a smooth and enjoyable golf experience. You have a true passion for golf, delight in providing top-notch service, and thrive in an outdoor setting. 

JOB RESPONSIBILITIES:

• Oversee the readiness and cleanliness of golf carts, ensuring they are charged and stocked with necessary supplies (scorecards, pencils, towels).
• Perform routine inspections, minor repairs, and maintenance of golf carts.
• Monitor and control cart traffic on the golf course to maintain a smooth pace of play.
• Maintain the cleanliness and organization of the driving range, including picking up golf balls, ensuring ball dispensers are stocked, and cleaning used golf balls.
• Repair and replace damaged range equipment as needed.
• Ensure safety and compliance with range rules and regulations.
• Greet and assist club members and guests in a friendly and professional manner.
• Provide information, answer questions, offer assistance with loading/unloading golf bags and equipment, and ferry members and guests as requested.
• Offer guidance on the use of the driving range and provide range balls to players.
• Enforce safety guidelines and regulations related to cart and driving range usage.
• Address any safety concerns promptly and report major issues to the appropriate personnel.
• Assist members and guests with special requests, such as directions, course information, or rental club arrangements.
• Contribute to an enjoyable golfing experience for all players.
• Ensure the cart barn, staging area, and range equipment are organized, clean, and properly maintained.
• Retrieve, store, and secure carts and range equipment at the end of each day.
• All other duties as assigned by the Cart Barn and Driving Range Supervisor and Director of Golf that reasonably falls within the scope of the position and department. 

QUALIFICATION STANDARDS

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong customer service skills with a friendly and approachable demeanor.
• Basic mechanical aptitude to perform routine cart maintenance and inspections.
• Ability to work outdoors in various weather conditions.
• Exceptional attention to detail and a commitment to cleanliness and organization.
• A valid driver's license and clean driving record, required.
• Ability to work the entirety of a scheduled shift outdoors in all weather conditions.
• Ability to stand and exert well-paced mobility for up to 5 hours at a time. 
• Ability to consistently lift and carry up to 50 lbs. 
• Discretion and confidentiality regarding members, guests, and all Riviera operations and events.
• Flexibility and adaptability to changing priorities and demanding schedules.
• Professionalism, poise, and a positive attitude, even in high-pressure situations.
• Knowledge of the country club industry or hospitality sector (preferred, not required).
• Knowledge and passion for golf, golf course operations, or the golf industry (preferred, not required).

EDUCATION

• High School Diploma or equivalent, required.

EXPERIENCE

• One year in a similar position, preferred.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per club standards. 

Must wear uniform at all times while at work. 

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.\

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.