Case Consultant

The Case Consultant plays a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service.  The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion.  A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.

Essential Functions:

• Answers phone calls and emails in a polite and professional manner.
• Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
• Listen in order to provide detailed information about the services offered, addressing preliminary questions.  Transfer calls as needed.
• Enters information into the case management software.
• Pursue signed retainers from qualified leads.
• Schedules office appointments for clients and notifies departments or locations.
• Makes recommendations for other case types that may benefit the current or potential client.
• Must be open to any schedule, holiday rotation, and coverage for team members.
• Other duties as assigned.

• High School diploma or equivalent required.

• Prior customer service and/or call center sales experience is preferred, 1-2 years.

• Ability to type 40-50 words per minute.

• Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines, and appointments.

• Must have strong time management skills.

• Strong organizational and attention to detail skills.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and other relevant software.

• Ability to work effectively both independently and as part of a team.

Our benefits options include:

• Medical
• Dental
• Vision
• Life Insurance
• STD
• LTD
• Accident
• Critical Illness
• Hospital Indemnity
• Identity Theft Insurance
• Paid Holidays
• PTO