Case Coordinator

Schedule

Full-Time: Monday-Friday 8am-5pm, with flexibility as needed

SUMMARY:

Under the direction of the Senior Intake Counselor, Case Coordinator’s primary role is to support the successful transfer of patients to and from inpatient services to outpatient services. This person plays a crucial role in delivering integrated behavioral health services by working with internal and external partners as well as patients. This position involves coordinating transportation, facilitating care coordination, managing referrals, providing administrative support, and ensuring clients can access necessary services. The assistant works collaboratively with the transportation coordinator, higher-level care coordinator, clinicians, care managers, medical providers, and community partners to help eliminate barriers to treatment, improve continuity of care, and promote timely access to behavioral health services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain Standards that apply to Confidentiality and 42 CFR/HIPAA
• Must be knowledgeable and able to demonstrate the Canon of Ethics, healthy professional relationships and boundaries with clients, co-workers. and community partners.
• Must be able to assist clinicians and care coordinators with arranging higher level of care based on clinical recommendations
• Must be able to coordinate communication with hospitals, residential programs, outpatient providers, and other referral agencies.
• Must be able to help reduce barriers to treatment by identifying available Community resources.
• Must be able to support care coordination activities by assisting with referrals, client follow-up, and communication with community providers
• Must be able to demonstrate knowledge of behavioral health, substance use disorder, levels of care, and community resources and be comfortable communicating with outside agencies to help our patients get to the best HLOC available.
• Maintain client records per OASAS standards and agency policy and procedures. Complete, timely and accurate documentation in accordance with agency policies and regulatory standards
• Assist with scheduling and coordinating transportation through medical answering services, public transportation, volunteer services, and contracted transportation providers.
• Assist with resolving transportation authorization issues and scheduling concerns.
• Maintain Documentation of transportation activities, referrals, outreach efforts, and care coordination services within electronic health record.
• Manage transportation requests and make updates for cancellations, no-shows, and appointment changes.
• Document transportation activities, referrals, outreach efforts, and care coordination services
• Maintain accurate demographic and insurance information in the electronic health record.
• Assist with data collection, monthly reports, and quality improvement initiatives.
• Monitor assigned work queues, voicemails, and transportation alerts.
• Support scheduling and coordination activities from the coordination team.
• Participate in supervision according to the Scope of Practice rubric and adhere to directives from supervisors. Attend staff meetings, supervision sessions, required trainings, and continuing education courses.
• Ensure the delivery of prompt medical attention in cases of illness or accident, report any such incidents to the Program Director/Supervisor, complete untoward incident reports and documentation as required.
• Collect breath and urine samples for AOD testing to assist in reaching a HLOC.
• Attend and participate in relevant training while pursuing/maintaining CASAC-T or CASAC-P.
• Attend staff meetings, in-service and conference/trainings as assigned.
• Perform offsite services as needed.
• Convey information inter/intra agency.
• Provide excellent inter and intra agency communications
• Be sensitive and responsible to public relations within the community.
• Perform other duties as assigned.

Management has the right to add or change the duties of this position at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Required: Bachelor’s degree in human services, Psychology, Social Work, Sociology or equivalent experience preferred. CASAC-T, P or CASAC or demonstrated progress obtaining your CASAC-T.

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain valid driver’s license and acceptable driving record.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.