Case Coordinator (OHARNG)

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor "Hire Vets" Platinum Medallion Award from 2021 to 2025.

Position Overview: This position supports the OHARNG Medical Case Management Services as a Case Coordinator. KSA Integration LLC provides non-clinical medical case management support to sustain Individual Medical Readiness for approximately 9,549 Ohio Army National Guard Soldiers across six brigades, working in the Army systems of record (MEDPROS, MODS, eCase, MEDCHART, and the Health Readiness Record). Case Coordinators keep the records engine running. They maintain Soldier medical records, support appointment scheduling, staff SRP events, and keep data current across the systems of record. This is the right role for someone organized, accurate, and steady under volume.

This Position is Contingent Upon Award

Benefits:

• Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type: Full-time/Non-exempt. Service Contract Act (SCA) covered — SCA labor category: SCA 12160, Medical Record Clerk. Wage Determination 2015-4729 (Franklin County, Ohio). Core duty hours 0730–1630 Eastern, Monday through Friday; no services on federal holidays or facility closures; surge support required during Soldier Readiness Processing (SRP) events. Reports to: Lead Case Manager.

Location: On-site — Defense Supply Center Columbus (DSCC), Medical Detachment, Building 11, Section 11, 401 North Yearling Road, Columbus, OH 43213. 

Anticipated Start Date: Contingent upon contract award — Anticipated start: September 2026.

Position Responsibilities:

• Maintain Soldier medical and dental readiness records; post results and updates to the systems of record.
• Support appointment scheduling and confirmation; update trackers and flag overdue items.
• Assist Case Managers and Medical Readiness NCOs during SRP events with initial processing and document collection (PWS 5.2.5).
• Process Release of Information requests and route records correctly.
• Perform data entry and record reconciliation across MEDPROS, eCase, MEDCHART, and the HRR.
• Safeguard PII/PHI in all record handling.

 Position Requirements:

• One or more years of records, health information, scheduling, or administrative support experience.
• Accurate data entry under volume and deadlines.
• Reliable follow-through on repetitive, detail-critical tasks.
• U.S. citizenship and ability to obtain and keep a Common Access Card (CAC), including a favorably adjudicated Tier 1 (or higher) background investigation.
• Ability to complete all required Government training within phase-in timelines, including JKO modules (DHA-US298 Medical Readiness Portal, DHA-US299 Administrative Portal, DHA-US001 HIPAA), AT Level 1, OPSEC Level 1, PII, CUI, iWATCH, TARP, MHS Genesis, and Combating Trafficking in Persons.
• Ability to handle Protected Health Information and PII correctly under HIPAA and the Privacy Act, every day and without exception.
• Strong attention to detail and clear written and spoken communication.
• Proficiency with Microsoft Office and the ability to learn Army medical readiness systems quickly.

Preferred Skills/Experience:

• Experience in MEDPROS, MODS, eCase, MEDCHART, or HRR.
• Prior military service, National Guard service, or military family background.
• Medical office, records room, or scheduling desk experience.

KSA Integration is an equal opportunity employer.