Case Fulfillment Coordinator

Description

 Job Summary

The Case Fulfillment Coordinator will work effectively and efficiently to submit cases back to our clients early or on time every day. Fulfillment team members will work professionally with Review Nurses to ensure cases are submitted in a timely manner. It is imperative that team members watch the daily log of cases and close cases in chronological order. Case Fulfillment team members will make decisions regarding proper utilization of client template, final QA of format, uploading of invoice (if necessary) and communication with reviewing physician to ensure timeliness.

Minimum Requirements:

1. Arrive at work on time and ready to work every workday.
2. Utilize a computer, printer, fax, and telephone in a professional manner.
3. General Typing Skills at 65wpm or better
4. Data Entry 10 Key Skills at 5,000kph / Data Entry Alpha Numeric Skills at10,000kph
5. Communicate professionally with physicians and clients.
6. Multi-task and work efficiently under time sensitive pressure.
7. Proficiency in MS Office
8. Ask for help when needed.
9. Support others in a team environment.
10. Observe and respect the organizational flow of the office.

Requirements

Essential Job Functions:

1. Receive cases from Physician Reviewers via company portal in the generating queue.
2. Process,close, and be cognizant of time-sensitive material by watching the daily activity log.
3. Guide and speak with physicians to ensure completion of time-sensitive cases.
4. Speak directly with physicians regarding cases, documenting clinical information provided.
5. Add all phone contact notes to the report provided by the physicians.
6. Comply with the template standards for each client, ensuring all information is accurate and formatted the way the client wants.
7. Oversee and enforce timeliness from all physicians.
8. Perform a quality control check of final reports for grammatical and omitted data.
9. Submit final reports to clients on behalf of physicians.
10. Reach and maintain a 70-75 average case load per day after dismissed from training.

Position Demands:

This position requires sitting, bending, and stooping for up to 8 hours per day in an office setting. Ability to lift and move objects weighing up to 10 lbs. Ability to learn technical material. The person in this position occasionally needs to move about inside the office to access filing cabinets, office machinery, etc. Must be able to operate a computer and other office productivity machinery such as a calculator, copy machine, printer, etc. The person in this position frequently communicates with guests, team members, and vendors and must be able to exchange accurate information.

Equal Employment Opportunity (Our EEO Statement)

The Company is a veteran-owned Company and provides Equal Employment Opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender (including gender identity), pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, age, disability, genetic information, status as a covered veteran in accordance with applicable federal, state, and local laws, or any other characteristic or class protected by law and is committed to providing equal employment opportunities. The Company complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discharge, pay, fringe benefits, membership, job training, classification, and other aspects of employment. Team Members who believe they are the victims of discrimination should immediately report the concern to their Supervisor and Human Resources Department. Discrimination and harassment will not be tolerated.

We are committed to creating an inclusive environment for all Team Members and applicants. We value the unique skills and experiences that veterans bring to our team and encourage veterans to apply.   

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of our personnel. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.