Case Management Clinical Supervisor - Veterans Specialty

Health Affiliates Maine is accepting applicants for a Case Management Clinical Supervisor - Veterans Specialty to join their team. This is a part-time 25 hours per week, Salaried position.

Clinical Supervisor:

• Provide ongoing individual and group clinical support/supervision/consultation to case managers via phone, video platform, and e-mail weekly as required.
• Use the NASW Code of Ethics, MHRT/c code of conduct, and ethical codes pertaining to the role as well as applicable laws, and policies to help resolve ethical dilemmas.
• Inspire supervisee engagement in work activities through participation in employee recognition, staff development, goal setting, team-building activities, and by providing ongoing recognition of their key role in achieving our agency's mission.
• In collaboration with the Administrative Supervisor, follow all agency discharge and transfer policies and procedures including arranging back-up coverage for client(s) when applicable, providing client communication and monitoring for clinical appropriateness of discharge and transfer.
• Provide diagnostic assessments for adults via telehealth.
• Have a working knowledge of the population served by the case management department, including applicable MaineCare, Contracting, Fox and Licensing regulations/requirements.
• Review and approve supervisees' client charts for clinical documentation, quality assurance, licensing, MaineCare, and contractual compliance as applicable to the client population. (Clinical audits are completed annually for each Per Diem supervisee, minimally).
• Write Section 17 letters for clients that qualify for Section 17 services as needed.
• Provide support to staff to develop the skills needed to engage clients in completing necessary paperwork to maintain services.
• Evaluate each supervisee's performance and provide formal feedback to supervises at intervals set by the agency's practices and procedures.
• Implement progressive discipline measures with supervisees as determined by all applicable agency procedures.
• Understand BHH requirements to provide clinical coverage as needed to BHH Team.
• Function as agency liaison and representative to the community in relation to the case management department as needed.
• Be prepared for and actively participate in Department staff meetings and individual supervision with the Assistant Director.
• Promote HAM (Health Affiliates Maine) visibility through attendance of community events and meetings as part of the agency and department marketing plan.
• Protect and maintain the confidentiality of client records and information, following HIPAA, HITECH regulations and 42 CFR.
• Understand the CURES act and ensure that documents are shared with youth/guardians according to CURES policies and procedures.
• Log/Maintain records of employee interactions and complete other forms, paperwork when necessary (e.g., supervision logs, progress notes, incident reports, etc.).
• Attend and participate in clinical and administrative supervision and training as prescribed by your licensure and Health Affiliates Maine.
• Have knowledge of the Rights of Recipients of Mental Health Services and the SMI Discharge process.
• Practice a trauma-informed approach to care including maintaining a calm, non-defensive attitude to de-escalate crisis situations, encouraging the health, safety, and welfare of clients, and ensuring self-determination.
• Understand the utilization review and referral processes for support supervisees in working to resolve client related issues.
• Provide clinical office phone coverage as scheduled (rotating schedule) to support callers that may be experiencing crisis beyond the scope of the reception and referral department and to be available for critical incident/reportable and general department coverage during business hours.
• Follow and periodically update a personal plan of self-care to prevent compassion fatigue, vicarious traumatization and maintain ethical and professional conduct & reaching out for supervision when recognizing self-care concerns.
• Participate in mandated reporting per agency policy and Maine Law including the review and submission of critical incidents, reportable events, and DA reports.
• Perform other duties related to the position as directed by the Management Team.

Role Specific:

• Provide clinical supervision for a minimum of 10 full-time equivalent case managers ensuring program requirements are met and documented.
• Ensure that the service and crisis plan for Veterans address identified needs and protective factors, support engagement and follow through and result in positive outcomes (discharge disposition).
• Utilize and provide support to supervisees to follow applicable Veteran and Fox policies and procedures.
• Participate in Veteran focused training courses and events as requested by the Clinical/Assistant Director.
• Understand and maintain knowledge of Veteran and military culture and how it impacts mental health, suicide risk and interaction int he workplace.
• Receive and maintain appropriate training to develop and maintain a high level of comfort with Veteran/Military culture, suicide risk assessment/screening, crisis response and trauma-informed practices.
• Proactively work with case managers and their clients to prevent crisis, support safety and seek additional support as outlined in agency and Fox Procedures (ensuring escalation procedures are followed).
• Facilitate Veterans clinical case reviews and co-facilitate administrative meetings/trainings with Administrative Supervisor.
• Collaborate with Fox internal team to ensure wraparound care to Veterans.
• Participate in and facilitate CM and Veterans program orientation as needed.
• Maintain positive and collaborative relationships with the Department of Health and Human Services, Bureau of Veterans Services, and other agencies/providers.

Benefits (Include but are not limited to the following):

We recognize that our ultimate success depends on our talented and dedicated workforce. Our goal is to provide a comprehensive benefits package that promotes work-life balance to support you doing your best work.

Highlights include:

• Dental and vision insurance (employee-paid)
• Short-term disability (employee-paid)
• Voluntary life insurance (employee-paid)
• Supplemental hospital indemnity, critical accident, and critical illness coverage
• Dependent Care FSA
• 401(k) after 90 days
• Employee Assistance Program (EAP)

Minimum Education/Experience Qualifications:

• Have independent master's level licensure / LCSW (Licensed Clinical Social Worker) or LCPC (Licensed Clinical Professional Counselor) preferred.
• At least 5 years of clinical work experience.
• Veterans of US Armed Forces, National Guard or experience working with the Veteran/Military population preferred.
• Remote, hybrid or in-person options based on preference.