Case Management Support Specialist

SUMMARY: The Case Management Support Specialist works as an integral part of the Program Team. The Case Management Support Specialist will perform, but is not limited to, the following duties: administration of program record-keeping, conducting screenings, intakes, developing, implementing and monitoring individualized service plans, case reviews, and advocacy. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.

ESSENTIAL FUNCTIONS:

Position Specific Duties

• Conduct screening and intake interviews to determine consumer eligibility for services.
• Provide consumer program orientation services and requirements.
• Conduct confidential, quality assessments that are gender and culturally responsive and trauma informed.
• Link consumers to services provided by community-based organizations such as peer support groups, legal services, nutritional counseling, and HIV rapid retesting and Hepatitis B and C testing and other sexually transmitted infections.
• Assist consumers with enrollment to obtain benefits such as SNAP, SSI/SSDI and TANF.
• Provide consumer education in finances, housing stability, behavioral and primary health, life skills and all aspects of addiction and related life domains.
• Develop and coordinate discharge and aftercare planning with consumer, family, housing, and other community providers.
• Assist consumers with housing applications.
• Conduct post discharge, follow up calls and documentation.
• Maintain an ongoing awareness of consumer’s physical and emotional wellness and medication regimens.
• Conduct medication observation process.
• Ability to climb at least three flights of stairs to conduct hourly program rounds.
• Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical, etc.

Administrative Tasks:

• Complete all required paperwork such as contact/case management notes and documentation.
• Perform program recordkeeping and filing, and organize vital documents.
• Provide telephone coverage for the assigned program and direct calls to other programs as needed.
• Participate in required supervisions staff meetings and trainings.
• Participate and cooperate in any investigations conducted by internal and external agencies.
• Ability to use a computer including inputting information into data systems.

Compliance Requirements:

• Remain awake during your shift at all times.
• Attend all mandatory trainings and update all licenses and certifications.
• Adhere to program/project/department requirements and services.
• Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

QUALIFICATION REQUIREMENTS: The Case Management Support Specialist must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required.

• Minimum of two years of related work experience providing services to homeless individuals and families affected by mental health and/or substance use disorders.
• Good working knowledge of computers, electronic health records and data collection.

WORK ENVIRONMENT REQUIREMENTS: The work environment requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• The work noise level is that of an average busy home.
• Ensure safety through fire drills and emergency evacuations.
• Ensure a safe workplace to reduce potential risk of violence.
• Ensure a safe and clean program addressing and communicating any facility issues.
• Observe all health and safety requirements including Tuberculosis (TB) screening.
• Abide by the Hazard Communication policy and the disposal of hazardous waste.
• Abide by the Bloodbourne Pathogens/Universal Precautions policy and procedure.
• Adhere to all emergency evacuation procedures.

PHYSICAL REQUIREMENTS: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires good vision (the ability to see) either with or without various assistive devices.
• Requires the ability to hear either with or without various assistive devices.
• Requires the ability to communicate information effectively to others both verbally and in writing.
• Some manual dexterity is required in carrying out applicable aspects of position responsibilities.
• Some manipulative ability is required in carrying out applicable aspects of position responsibilities.
• Position requires overall light physical effort.
• Frequent climbing of stairs is required in carrying out applicable aspects of position responsibilities.
• Ability to quickly move throughout the facility in carrying out applicable aspects of position responsibilities
• Ability to quickly perform emergency-type actions as needed (Police, Fire, Medical, etc.)