Case Manager

Job Title:               Case Manager

FLSA Status:         Non-Exempt

Reports to:            Bliss Housing Manager

Job Purpose                                                                                                   

Provide trauma-informed case management services to residents of Transitional Housing.

Primary Duties and Responsibilities                                                              

• Serve as the primary Case Manager for Transitional Housing.


• Provide all services in accordance with a woman-defined service model, and MOCADSV Service Standards.


• Complete strengths/needs assessments and housing goal plans with assigned residents.  


• Provide information, referral and advocacy to assist participants with accessing mainstream health and human services programs.


• Coordinate and facilitate the provision of services provided by other organizations or professionals.


• Provide transportation, as needed, to assist residents/clients with accessing services and community resources. Employee must possess a valid driver’s licensed and insured vehicle with insurance complying with minimum agency standards.


• Maintain confidentiality of all service recipients in compliance with state and federal law and YWCA policy.


• Conduct safety planning with all assigned residents and review as needed.


• Provide information regarding Crime Victim’s Compensation and assist with applications as appropriate.


• Oversee data quality to maintain compliance with data standards.


• Maintain statistics and complete reports as assigned.


• Participate in team meetings, professional development activities and trainings as assigned.


• Develop and facilitate support/educational groups as assigned.


• Attend staff meetings and training as required and/or assigned.


• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.


• Other related duties as required and/or assigned.

Qualifications                                                                                                 

• Bachelor degree in human service field or equivalent education/experience with related case management experience preferred.


• Knowledge of domestic & sexual violence dynamics preferred.


• Knowledge of community resources preferred.


• Excellent interpersonal and communication skills.


• Ability to maintain confidentiality.


• Ability to relate well to diverse populations.


• Valid driver’s license and insured vehicle.


• Ability to work flexible hours.

Working Conditions                                                                                       

• Forty (40) hour workweek with flexibility regarding days/times to meet client needs, shelter coverage and/or deadlines.


• Employee works in an office environment and is protected from weather conditions and contaminants.


• Some evenings/weekends may be required based upon client needs and business demand.


• Some on-call responsibilities required on a rotating basis.

Physical Requirements                                                                                  

• Standing or sitting for long periods, bending, stooping and occasional lifting.


• Repetitive hand motion (such as typing)


• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion or speaking with others


• Ability to communicate effectively in person with consumers

Personal Characteristics                                                                                

The successful individual will demonstrate the following:

• Behave Ethically: Understand ethical behavior and professional boundaries and ensure own behavior is consistent with professional ethical standards.


• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organizations goals of empowering women and eliminating racism.


• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.


• Focus on Client Needs: Anticipate, understand and respond to the needs of consumers.


• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the consumer and the organization.


• Organization: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.


• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through use of company utilized programs.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***