Case Manager

Description

Enlace Chicago is dedicated to making a positive difference in the lives of the residents of the Little Village Community by fostering a physically safe and healthy environment in which to live and by championing opportunities for educational advancement and economic development.

Job Summary: The Case Manager works with a caseload of participants to assist them in their journey towards becoming a productive, active member of the community. The Case Manager will work with individuals who are active in the streets as identified by the outreach workers, will participate actively with the Outreach team and have a demonstrated interest in taking action for change. Case management for our participants includes, but is not limited to, support related to employment and education, life skills training, crisis intervention, relationship training, advocacy and support with involvement with the justice system, and assessment and referrals to needed resources. Services will be provided in individual, family, and group context.

Duties and Responsibilities:

• Identifies and develops relationships with at-risk individuals within target community
• Engages participants in interviews to assess needs and determine needs for additional services and referrals
• Coordinates internal and external services being provided to participant; identifies and arranges resources
• Monitors cases by verifying participants; attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crisis; and providing personal support
• Supports and teaches as necessary various job readiness workshops to individuals and groups, including: computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
• Maintains participant records by inputting case notes, assessments, and events daily in online data system
• Communicates participants; progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences. Prepares participants; exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
• Develops partnerships with resources that will strengthen support for participants and holds partners accountable as needed
• Case Managers are mandated reporters and are expected to work at a high level of team engagement

Qualifications:

• BS in a Human Services field (ie: Sociology, Urban Studies, Social Work) or equivalent experience
• Flexible schedule - This position is full-time and requires night and weekend hours
• At least 3 years experience supporting and working with at-risk youth and street involved youth and developing individualized plans for in-risk youth; awareness of trauma reactions
• At least 3 years experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele
• Experience developing and retaining relationships with other service providers
•  High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
• Crisis intervention training or knowledge
• Knowledge of Chicago and communities with histories of violence
•  Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement
• Ability and commitment to maintain high level of confidentiality
• Ability to understand and follow safety/security practices and work in high pressure situations
• No pending criminal cases
• Candidate must have their own vehicle, valid driver’s license, vehicle insurance and good driving record; and feel comfortable engaging in community based services
• Passing a drug screening and background check is required prior to being hired

COMPENSATION: Salary based on experience; comprehensive benefits package including health, dental, life, and short and long term disability insurance, 403b retirement options.

Enlace Chicago is an equal opportunity employer. All applicants will be considered for employment

without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran

or disability status.

Deadline for Submission: until filled