Case Manager

CALVARY WOMEN’S SERVICES MISSION:

Calvary Women’s Services offers housing, health, education, and employment programs that empower homeless women in Washington, DC, to transform their lives.

JOB SUMMARY:

The Case Manager is a member of the program staff team with responsibility for offering case management services and personal support to women living in Calvary’s housing programs. The Case Manager works from a strengths-based, trauma-informed care model, offering resources to support women in achieving their goals for health, financial stability and independent living. The Case Manager works primarily on-site at the housing programs, but also attends off-site meetings and appointments with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management

• Manage a caseload of up to 20 residents in Calvary’s transitional housing program for domestic violence survivors
• Develop and support personalized case plans to support women’s efforts to reach their goals
• Link clients with services available on-site including client savings program, medications management, LEAP programs, mental health services, Step Up DC job placement programs, and addiction recovery services
• Provide referrals for community-based services including medical care, benefits applications, addiction treatment, and life skills development
• Actively participate and provide hands-on support to residents as they make connections with housing and community-based services including attending meetings and appointments, assisting with documentation
• Coordinate with the Director of Intake and Housing to ensure a smooth transition for new residents
• Maintain current confidential case files and documentation (Apricot and hard copy) on each resident available for monthly review by the Program Manager
• Complete and submit monthly reports and client summaries

Client Services

• Facilitate community meetings and participate in regularly scheduled social and educational activities
• Coordinate referrals and communications with therapists, nurse practitioner, RPG facilitator, Workforce Development Manager and Senior Manager for Education and Programs
• Actively build and maintain relations with other service providers in the areas of mental health, housing, substance abuse and addiction recovery services; visit programs and take a hands-on approach when making resident referrals to other service providers
• Work with RPG facilitator/CAC on the completion of toxin screens for clients
• Actively gather and share information on related services and resources within Calvary’s program staff team

OTHER DUTIES AND RESPONSIBILITIES:

• Meet with the Program Supervision for weekly supervision
• Participate in clinical supervision with the Clinical Supervisor
• Complete all contract mandated professional training
• Participate in program staff meetings, all-staff meetings and in-service training
• Work on-call coverage and evening shifts as scheduled
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in case management, particularly working with women and the issues of substance abuse, mental health issues and homelessness
• Ability to work as a team member
• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with administrative and data management responsibilities
• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

EDUCATION AND EXPERIENCE:

• Bachelor's or Master's degree in social work/related field or relevant experience preferred; strong knowledge of the complexity of poverty and women's homelessness, mental illness, trauma, substance abuse, and health issues preferred.

WORK ENVIRONMENT REQUIREMENTS:

• Own transportation is required for trips out of the office
•  Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
•  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
•  Climbing: Ascending or descending multiple flights of stairs, using feet and legs and/or hands and arms
•  Stand, sit, or walk for an extended period