Case Manager

Description

Christ Health Center has an excellent opportunity for a Case Manager to join our team. The Case Manager will assist with connecting patients to resources and addressing social determinants of health. Your work will have a real impact on the lives of those who need it the most. By connecting our patients with resources and addressing social determinants of their health, you will help to address the pressing healthcare needs of the underserved. If you're passionate about delivering quality care and want to be part of a team that's making a positive impact, we encourage you to apply for this exciting opportunity. Join us today and help us make a real difference in the community.

Supervisory Responsibilities

None

Major Duties & Responsibilities:

• Under the supervision of the Chief Clinical Officer:
• Review schedules daily to target patients that may qualify for case management services
• Be available for medical providers to connect patients with case manager for any identified needs
• Communicate with Front Office staff and Clinical Support Staff to assist patients with needs while in clinic
• Assist in connecting patients with community resources to address social determinants of health
• Identify local organizations with whom to partner and work closely with them to coordinate care
• Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
• Communicate patient needs to a variety of care team members and follow up accordingly
• Communicate care and compassion to patients even when unable to meet their needs in the way they may hope
• Work closely with OB care team to address holistic needs of pregnant patients
• Work collaboratively with patients, families, and clinical staff to ensure high quality care
• Act as the patient's advocate as it relates to social determinants of health
• Coordinate uninsured patients connecting with specialty care services
• Maintain the patient's comprehensive clinical record through detailed documentation
• Attend and participate in in-service education for staff, quality assurance program, and risk-management programs.
• Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.

Requirements

Required Skills/abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to organize, track, and report data in Microsoft Excel, excellent general computer skills

Education and Experience

• B.S. in Social Work preferred.
• Requires a high school diploma or GED.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit +/- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission on a daily basis
• Treats patients, visitors and co-workers with love and respect

Attendance Standards

Punctual and dependent for assigned/confirmed shifts.