Case Manager

Description

SCHEDULE; 40 hours, Monday - Friday, 6:45 p.m. – 3:15 p.m.

Pays $23.48 per hour DOE

Summary of the Position: 

The Case Manager provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance use and mental health issues, using the Housing First Model to promote their long-term stability in housing. The Case Manager oversees case management for 7 men in the Home to Stay (HTS) and Women in Supportive Housing (WISH) programs under Specialized Housing. Individuals in these programs are considered tenants and are leased. The Case Manager works under the supervisor of the Director of Specialized Housing and uses a harm-reduction, trauma-informed, Diversity Equity and Inclusion (DEI) approach to working with tenants. The Case Manager collaborates with other PSI staff and departments such as MATCH, The Yawkey House, The Men’s Inn, Property Management, Housekeeping, Volunteer, and others to maintain operational and housing stability in the program. The incumbent will also work with Heathcare for the Homeless and other outside providers (e.g., medical, psychiatric, etc.) to promote tenant care. The Case Manager will also will engage tenants in activities, such as weekly bingo, monthly house meetings, holiday celebrations, and others to promote community among tenants in the programs. Addiitonal case management responsibilities includes but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, legal aid, healthcare support, educational and employment opportunities; supporting the development of tenants’ activities of daily living skills; creating individual service plans with tenants; maintaining all necessary documentation including data entry into Clarity and Client Track; and assuring compliance with Medicaid billing regulations for eligible participants. 

Requirements

Education/Training:

Required:

• Associate’s Degree OR can be substituted for a High School Diploma with at least 3 years of experience working in the human services field and/or case management

Preferred:

• Bachelor’s Degree in social work or other related field such as counseling, psychosocial rehabilitation, or psychology
• A valid Massachusetts Driver’s License in good standing
• Advanced training in psychosocial rehabilitation and substance abuse
• Bi-lingual – Spanish/English

Knowledge/Experience:

Required:

• Minimum of three (3) years prior work experience in a therapeutic setting, community residence, supportive housing, or in an inpatient setting 
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment
• Experience conducting psychosocial and housing assessments
• Experience with case management and implementing treatment plans
• Previous experience working with dually diagnosed individuals 
• Experience working from a trauma-informed, harm-reduction, and DEI lens
• Knowledge of and experience in implementing crisis intervention techniques 
• Experience assisting people with ADL skills
• Experience working with other vendors and services within the public mental health system
• Previous experience moving homeless mentally participants into housing
• Excellent organizational, communication, and interpersonal skills with the ability to balance competing demands

• Previous experience working within a Housing First model along
• Familiarity with the Metropolitan Boston public and private mental health system along with knowledge of government benefits systems