Case Manager

Description

Position Overview
The Case Manager evaluates the needs of low-income participants. He/She develops and implements appropriate case management plans and coordinates services to assist them in overcoming barriers to self-sufficiency.

Physical Demands
Work involves sitting with frequent requirements to move about the office and the facility. Work involves using repetitive motions of the wrists, hands and/or fingers while operating standard office equipment. Must be able to perceive the nature of sound at normal speaking levels with or without correction. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to bend, stoop, and lift up to 25 pounds.

Mental Demands
Must demonstrate good communication and speaking skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must have the ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required.   

Must have knowledge of case management methods, principles, and techniques (including information/referral, assessment, interviewing client advocacy, and resource utilization). Must be familiar with available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e. telephone, fax, etc.). Must have advanced knowledge and skill in using MS Office. Must understand the fundamentals of automated data processing, and be able to quickly gain a detailed understanding of complex computerized and non-computerized information.

A valid drivers’ license and a satisfactory driving record is preferred.

Requirements

Education

Bachelor’s degree in social work or a related field required.

Experience

One (1) year experience in a human services related field.

License

Social worker license preferred.