Case Manager

Description

Summary/Objective: 

The Case Manager collaborates with the Crisis Clinician as part of a Mobile Crisis Team to assist with crisis intervention and follow-up services including, but not limited to, coordination between service providers and linkage to support services within the community.

Mobile Crisis Services are provided to children and adults who are experiencing, or at imminent risk of experiencing, a behavioral health crisis. A behavioral health crisis includes instances in which a person cannot manage their primary psychiatric and/or substance use related symptoms without de-escalation or intervention. The mission of the Case Manager and Mobile Crisis Team is to deliver person-centered, trauma-informed, culturally linguistic competent services that are high quality, effective, and integrated community-based services that promote resilience, rehabilitation, and recovery. These services are available telephonically and face-to-face in the community and are aimed at providing immediate support and offer alternatives to hospitalization when appropriate.

Essential Functions:

1. As needed, and under the supervision of a licensed provider, the Case Manager provides mobile and telephonic crisis response services throughout Jefferson and Lewis counties and delivers services in the least restrictive available setting.

2. As needed, and under the supervision of a licensed provider, the Case Manager applies effective clinical judgement utilizing evidence-based clinical tools (SBIRT, C-SSRS, PHQ-9, QPR) and safety plans as appropriate.

3. Employs flexible, person-centered intervention, calming techniques and models positive, soothing behaviors.

4. Works in consortium with the Crisis Clinician to provide follow-up services and efforts to appropriately link and refer individual to support services within the community.

5. Evaluates and assesses the holistic needs of individuals and their family, including the predictors of safety risks in the home and community.

6. Assists recipients through the introduction and reinforcement of crisis management skills and identification of community resources and supports.

7. Develops acute care and follow up crisis plans and utilizes the fullest participation possible of the clients, families and/or caregivers. 

8. Coordinates with recipient’s current treatment provider(s) and other identified supports to resolve the current crisis and to aid in preventing future crises.

9. Values and protects the rights, privacy, and confidentiality of recipients, with the understanding that whenever necessary, contact will be made with collaterals who may have information to inform the assessment.

10. Collects data and maintains client records according to agency and standard guidelines.

11. Other duties as assigned to support the program objectives. 

Work Environment:

Works remotely and in a community environment, including client homes, counseling spaces, and other community settings. Exposure to noise and occasional physical activity may occur. Travel between community locations is required. May have contact with service recipients that are agitated and/or confused. Some risk is involved working with service recipients with serious mental illnesses. May occasionally work in a standard office environment with minimal exposure to noise, blood, and/or bodily fluids.

Physical Demands:

This position requires standing, walking, memory, concentration, sitting, hearing, carrying, writing, bending, pulling, problem-solving, lifting, reaching, kneeling, running, seeing, reading, climbing, and pushing. Reasonable accommodation can be provided to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work:

Full-time, traditional hours required along with occasionally some non-traditional hours including nights and weekends. This position is required to work on-site, and offsite/in home visits. 

Travel:

Travel is required throughout the service area (Jefferson, Lewis County).

A valid NYS driver’s license and the ability to drive legally are mandatory.

Required Education and Experience: 

Bachelor’s Degree in a Human Services field, with at least one-year experience in a similar field. Applicants possessing a limited permit, Credentialed Alcoholism and Substance Abuse Counselor (CASAC), Certified Recover Peer Advocate (CRPA), and Certified Peer Specialists will receive preference.

Requirements

Skills/Abilities/Knowledge:

Strong organizational abilities and office skills are essential for this position. This person must also have excellent people skills and be a team player. Must be able to work with privileged information in an unbiased and ethical manner. Ability to work with diverse populations. Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others. Must be detail-oriented and possess excellent time-management skills. Requires self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional. Able to react to change productively and handle other duties as assigned. 

Additional Eligibility Qualifications:

Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license is required. Corporate Compliance, HIPAA Privacy Security, Workplace Harassment and Discrimination Training, Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire.