Case Manager

Description

Now Hiring: Case Manager
Location: St. Louis, MO
Status: Full-Time
Reports To: COO

About Latitude Therapy

Latitude Therapy is a leading ABA therapy provider dedicated to delivering compassionate, high-quality, and evidence-based services to individuals with autism and developmental disabilities. We foster a collaborative, client-centered environment rooted in excellence, growth, and family support. We’re looking for a Case Manager who shares our mission to join our team and help support the operational backbone of our care delivery.

Position Overview

The Case Manager plays a vital role in ensuring clinical and operational success by managing staff schedules, coordinating client assignments, and serving as the communication bridge between families and providers. This position is based in St. Louis, MO, and is fully onsite at our clinic.

Key Responsibilities

Scheduling & Availability Management

• Create and manage weekly schedules for technicians and therapy staff based on authorizations'
• Coordinate shadowing schedules for new hires and trainees 
• Monitor and adjust schedules due to cancellations, PTO, and other changes
• Approve staff availability updates in collaboration with the clinical lead
• Communicate all scheduling changes to families and staff in a timely manne

Staffing & Clinical Coordination

• Assess staffing needs and collaborate with HR to ensure appropriate coverage 
• Partner with BCBAs to assign clients, schedule evaluations, and adjust caseloads
• Support lead BCBAs with performance reviews and staffing challenges 
• Help salaried BCBAs reach required billable hours by identifying opportunities

Family Communication & Client Support

• Serve as a key point of contact for families regarding scheduling and general concerns
• Conduct monthly check-ins with active clients and families waiting for services
• Send attendance contracts and handle parent concerns professionally
• Ensure clear communication of holiday and schedule changes

Administrative & Compliance Tasks

• Manage caseload assignments and treatment teams in Rethink
• Track cancellations, run weekly reports, and distribute them appropriately
• Inactivate clients in Rethink when on hold or discharged
• Support billing, insurance inquiries, and assist with audits as needed
• Provide basic HR support and assist RBTs with day-to-day questions

Requirements

Qualifications

• Experience in ABA, behavioral health, healthcare administration, or case coordination
• Strong organizational and communication skills
• Proficiency with EHR platforms (e.g., Rethink) and Excel preferred  
• Ability to manage multiple priorities in a hybrid work setting  
• Comfortable collaborating across clinical and administrative teams  
• Professional, compassionate approach to client and staff communication