Case Manager

Applicant must have experience with personal care and home community-based waiver as well as case management experience. 

Looking to hire someone with interpersonal and clerical skills, with a heart and attitude to serve others, please join our team if that's you! 

BASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files follow State and Federal Regulations

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary contact for Consumers/Legal Representatives/Guardians and family members


• Prepare documentation and attend Consumers initial and annual assessments


• Process New Consumer intake documentation


• Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC)from consumers doctor(s)


• Request/Process Consumer supplies per request to venders (Geneva Woods ext.)


• Request/Process Consumer products such as Life Line Services


• Fax completed documentation to the State of Alaska to process information


• Complete Consumers sample timesheet (PCA/Waiver) for signature


• Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska


• Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers


• Participate in consumers Fair Hearings


• Write and process expedited assessments and amendments


• Process incoming and outgoing transfers


• Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients


• Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.


• Ensure program compliance, safety procedures contracts, and State and Federal regulations.


• Handle confidential and sensitive information with poise, tact, and diplomacy


• Complete Critical Incident Reports/fax to the State of Alaska within 24 hours


• Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server


• Work independently and within a team on special and ongoing projects when necessary


• Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.


• Perform all other duties as assigned


• Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed

KNOWLEDGE, SKILLS AND ABILITIES;

• Strong interpersonal skills and customer service


• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records


• Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm


• Multi-line phone, copiers and fax machines


• Effective written and oral communication skills


• Ability to consistently be at work and on time


• Ability to maintain a confidential working relationship


• Excellent personal organizational skills


• Ability to follow oral and written instructions


• Ability to communicate effectively and maintain a positive attitude

QUALIFICATIONS:

• Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field


• Must be at least eighteen years of age and have a valid Alaska Driver’s License


• Must be able to pass a Criminal Background Check


• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy


• Must be able to interact and communicate with individuals at all levels of the organization.


• Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)


• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

WORK ENVIRONMENT:

• Ability to work in an office setting


• Position may require extended hours including evenings and weekends, travel to client’s residency.