Case Manager

Description

 Provides advocacy, lethality assessments, safety planning, information, referrals, service management, crisis intervention, and follow-up services to Safehome shelter and outreach clients so they may have the support to be successful in pursuing a violence-free life. Embrace the overall understanding that our goal is to build resiliency and independence.

Primary Responsibilities:

1. Case Manager for shelter and outreach clients.
2. Works directly with clients to determine areas of need and sets goals.
3. Conducts follow-up meetings a minimum of once a week with clients to assess progress toward completing goals and identify areas requiring further assistance. 
4. Document services, outcomes and maintain client records in client database (Apricot).
5. Make contact with assigned residents within four (4) days of their initial intake.
6. Complete an intake of residential client within ten (10) business days of entry into shelter.
7. Facilitate transportation and/or transports clients when appropriate.
8. Responsible for assisting clients who were a victim of crime and seeking available compensation benefits under K.S.A. § 74-7301; 74-7333; 74-7335
9. Research, develop, and maintain diverse community resources and contacts for clients in business, community and education fields.
10. Maintain statistical tracking as required and submit all reports in a timely manner. 
11. As needed, assist the Grants and Finance Manager in developing, reporting, and evaluating program outcomes and outputs.
12. Participate in client review, supervisions, staff meetings and other meetings as assigned.
13. Maintain designated bulletin boards with up-to-date Children and Family Advocacy and Economic Advocacy Information.
14. Provide assistance with open shifts in Hotline as available.
15. Be an effective member of the team.
16. Respond to any other duties as assigned by the supervisor.

Children and Family Advocacy

1. In collaboration with the Case Management Team, organize, implement and market a minimum of one event a month for children in shelter. 
2. Ensure clients have needs met for the holidays celebrations included but not limited to Valentines, Mother’s day, Easter, Halloween, Christmas or Hanukkah and communicate and coordinate with volunteer groups that offer holiday party assistance.

Economic Advocacy 

1. In collaboration with the Case Management Team coordinate a minimum of two Financial Literacy groups (English and Spanish) annually.
2. In collaboration with the Case Management Team coordinate economic empowerment groups annually.

This job description is not intended to be all-inclusive and the employee will also perform other job-related duties as assigned. This organization reserves the right to change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requirements

Knowledge, Skills and Abilities:

1. Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)
2. Effective oral and written communication skills. This includes telephone, email, and social media etiquette.
3. Ability to identify and solve problems in a calm and logical manner. Problem solving will include cooperative efforts with clients, as well as co-workers, and supervisor.
4. Must be responsible, accountable and demonstrate integrity.
5. Must be self-motivated and have the ability to work independently.
6. Must demonstrate sound judgement, prioritize tasks and manage time efficiently and resources effectively.
7. Must be flexible and open to feedback, change and new ideas.
8. Must understand the concept of boundaries with clients.
9. Ability to work under substantial stress and handle crisis situations.
10. Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner.
11. Maintain a valid driver’s license.
12. Must be able to lift 40 pounds.

Qualifications:

1. High school diploma required. 
2. Bachelor’s degree in a related field preferred.
3. 3-5 years of experience in a similar role within a DV agency preferred.
4. Bilingual with previous experience working with Spanish and English-speaking clients
5. Have a valid driver’s license and must be able to drive.
6. Must not be bound by requirements of a Mandated Reporter in the state of Kansas.
7. Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind.