Case Manager

Job Title: Case Manager 

Organization: POCAAN 

Location: Seattle, King County Area 

Employment Type: Full-Time 

About POCAAN: 

SALARY:  $63K - 70K ($30.30 - $33.70)

POCAAN is dedicated to advancing the health and well-being of individuals impacted by HIV/AIDS through advocacy, education, and support services. As a leading provider since 1989, we focus on serving communities of color and those at high-risk, striving to eliminate stigma and improve access to care. 

Position Overview: 

Konnect II Medical Case Manager - HIV

POCAAN is seeking a Medical Case Manager to become a part of our Konnect II Medical Case Management Team. You will focus on providing high-quality case management as part of the interdisciplinary healthcare team.

Role and Responsibilities

Guiding Principles: This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values. As an equal opportunity employer, we highly encourage Black, Indigenous, and other People of Color (BIPOC) and LGBTQAI persons to apply.

POCAAN has a solid commitment to providing HIV/AIDS prevention, care, and advocacy for individuals throughout the Seattle King County area. A leading provider to people of color who are HIV+ and at-risk since 1989, POCAAN seeks to educate, empower, and improve the lives of those we serve.

The Medical Case Manager is an essential part of the POCAAN's Prevention and Care Team. Under the supervision of the Konnect II Program Manager, a Medical Case Manager links HIV+ individuals who experience multiple services need to a continuum of health and social services within their communities. The role of the Medical Case Manager is to partner with clients, their support, health providers, and other social services, along with a multitude of internal programs, all designed to improve the health and well-being of HIV+ individuals while eliminating new HIV transmissions.

The Medical Case Manager will provide outreach to potential clients via face-to-face visits, mail, e-mail, online engagement, and other means as pre-determined by the Prevention and Care Team. This position requires a significant amount of fieldwork in places that target populations may frequent. It is also outcomes-based, and the Medical Case Manager is expected to meet the organization's enrollment goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide Client services and appropriate support services to individuals and families, develop programs and resources and formulate case plans that promote moving towards self-sufficiency.
• Develop knowledge of HIV care and prevention information and systems.
• Network with community providers and partnerships for improved service delivery and reduce HIV-related stigma.
• Maintains electronic file records as required by funding sources.
• Weekly maintenance of a work plan, that details project goals and outcomes and manages the program goals and objectives.
• Performs other related duties that help support the Konnect II Medical Case Management program and move clients toward achieving their health goals.
• Educate, support, and promote risk reduction with clients and their communities.
• Willing to learn HIV medical case management database input (Provide)
• Conduct HIV testing and counseling with cultural sensitivity to target populations.
• Coordinate, schedule, and conduct HIV outreach activities.
• Conduct one-on-one, online, and group outreach services to the MSM community and improve access to service.
• Assist Linkage to Care Coordinator in linking People Living with HIV and High-Risk Negatives to essential services.
• Data entry and administrative support
• Participation in agency training programs

EDUCATION, EXPERIENCE, AND PHYSICAL DEMANDS:

• Bachelor's Degree in Community Health or Social Services and one year of experience in case management/community health advocacy or an associate degree with two years of relevant case management and community health advocacy experience.
• Bilingual (English and Spanish) preferred.
• Must have a valid Washington State Driver's License.
• Experience in building coalitions and partnerships.
• Excellent written and oral communication skills, including public speaking and written reporting; workshop facilitation experience is a plus.
• A problem solver and self-starter who demonstrates the ability to think fast on their feet; a team player; able to multitask; attentive to detail.
• Familiarity with non-profit training or social service organizations, with good interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, and Internet explorer.
• Must be detailed oriented and able to multitask, with the ability to take the initiative, work independently, and work in a team environment.
• Professional attire required.

Qualifications:

• Successful experience working with ethnic, racial, economic, and sexually diverse populations.
• Background and/or willingness to work with men who have sex with men (MSM)
• Willingness to work non-traditional hours.
• Have knowledge and sensitivity about the needs/issues of various subpopulations such as people of color and the LGBT community.
• Must demonstrate sound judgment, initiative, and discretionary abilities.
• Must possess reliable transportation, a valid driver's license, and maintain the minimum vehicle insurance requirements.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to speak a second language or speak Spanish and/or African dialects.
• Ability to flex communication style to multiple cultural environments.
• Excellent written and verbal communication skills and ability to present to diverse audiences, specifically racially, ethnically, gender diverse, and socioeconomically diverse communities.

COMPUTER SKILLS: Must have a working knowledge of MS Word, MS Publisher, MS Outlook, and MS PowerPoint.

SUPERVISORY RESPONSIBILITIES: None

CERTIFICATES & LICENSES: HIV Counseling and Testing Certification provided by the WA State Department of Health. Have completed WA State Case Management Training, you must pass all three modules within two months of the date of hire.