Case Manager

The Case Manager is responsible for managing, planning, organizing, and marketing the three Albany housing programs and their services under the Director of Housing.  The Case Manager ensures that program objectives are met and supervises program staff. He/she assists residents in obtaining necessary entitlements, health services, support services, and access to other service providers as identified by their individual service plan. He/she solicits referrals from community, state and local facilities and other providers.   

ESSENTIAL RESPONSIBILITIES

• Ensures programs are operating at maximum occupancy. 
• Coordinates incoming referrals. 
• Networks and communicates with referral sources to ensure resident needs and goals are met. 
• Schedules and co-facilitates house meetings. 
• Provides community-based outreach and education. 
• Responsible for the provision of residents’ security. 
• Schedules program staff, supervises and evaluates staff, and maintains communication with staff. 
• Responsible for monitoring, reviewing, and completing documents, forms, and reports required by licensing agencies and funding sources relevant to the housing programs. 
• Maintain a workplace environment that will attract, retain, and motivate people, both professional and volunteer. 
• Participates in service-related community planning and outreach meetings. 
• Meets regularly with each resident to discuss issues, concerns, goals, progress, and obstacles. 
• Assists in the development and implementation of a program of quality assurance for resident services. 
• Ensures that the Associate Director of Housing is informed of the condition of the programs and services, and all important functions influencing them.    
• Performs other duties as assigned by the Director of Housing. 

EXPERIENCE 

• 2+ years of experience within social work, case management, or human services.   
• Possess experience working with diverse populations and individuals who are: living in poverty, have a history of homelessness, are experiencing mental health challenges and/or substance use or addiction, have prior incarcerations, and/or physical, mental, or developmental disabilities.   

EDUCATION 

• Bachelor’s degree in human services, or a related field, and/or at least three (3) years' experience in a not-for-profit agency, or any combination thereof.    

Additional Education or Certification:  n/a

SKILLS & ABILITIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

• Ability to relate to culturally diverse populations. 
• Familiarity with public assistance and other local resources. 
• Ability to exercise independent judgment and discretion. 
• Ability to work effectively in a shared decision-making model as a team member. 
• Ability to follow regulations and complete written documentation as required by the employer and funders. 
• Ability to work collaboratively with internal and external stakeholders. 
• The ability to establish rapport with persons served to support them in gaining life skills and confidence. 
• The discretion to know when a client needs support versus when the Case Manager should intervene in a situation to meet service goals. 
• Experience with MS Word, Outlook is required; Excel, OneDrive, and SharePoint preferred. 
• Must possess excellent communication skills, both oral and in written form. 

WORK WEEK 

Full-time role, 40 hours per week. Monday through Friday with hours flexible between 7:30 am-6:00 pm 

POSITION CLASSIFICATION 

Non Exempt 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed are representative of the knowledge, skill, and/or ability required.? An equivalent combination of education and experience that provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position requires the successful completion of a background check.