Case Manager

Candidate ensures continuity of directly provided and contractual services to agency's mentally ill, and substance use disorders client populations. Case Managers assist clients with their basic physical, financial, social and personal needs. Case management services for the client include outreach, psychological and need assessments, treatment planning and service provider linkage, monitoring, advocacy, counseling and crisis intervention, daily living support, medication supervision, and similar functions.

Core and other Key Responsibilities:

• Conducts initial assessment in reported area of need to determine proper services.


• Schedule client face-to-face appointments to conduct lengthy/comprehensive, in-depth assessment for all eligible benefits and services.


• Develops or updates care plans, service plans, and/or treatment plans with clients and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities; engages clients and families in the development of service implementation plans to keep each client on the path to self-sufficiency.


• Counsels clients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize client success and well-being.


• Stay abreast of community resources and procedures for referring clients to appropriate resources


• Provides crisis prevention, intervention, and supportive counseling as needed.


• Performs other duties and assumes other responsibilities as assigned by supervisor.


• Follows up with service providers on client progress – reports out on provider effectiveness and efficiency.


• Conduct psycho-educational groups, presentation, and workshops


• Adheres to agency policies, procedures and the professional code of ethics.


• Observe confidentiality, privacy and dignity of each client.


• Participates in staff meetings and training programs and aids the development of positive team relationships.


• Leverages strong interpersonal skills and community service provider knowledge to execute daily client-centered activities.

Education and Experience

• Bachelor’s degree with major course work in social work, psychology or another closely related field.


• At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.


• Experience in human services programs requiring direct client interactions, accountability and progress reporting.


• Prior experience working with mental health and substance abuse population preferred.


• Cultural competence with diverse populations required.


• Excellent written and oral communication skills.