Case Manager

Job Title:  Case Manager

Pgm/Dept: CalWORKS!

Reports to: Program Manager

Classification: Regular, Full-Time, FLSA Non-Exempt

Location: 7200 Bancroft Ave., Ste. 267, Oakland, CA  94609

Office Hours:  8:30 am - 5:00 pm

About Us:  Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: Building community, dignity, hope and wellness through services that support recovery and self-sufficiency with people who are living with serious mental health challenges.

Our Values: 

Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services.  Progress: Leading the way in creating opportunities to change for the better.  Resilience: Channeling hope, building strengths to successfully recover, adapt and grow.  Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

CalWORKs Phoenix Program is funded through Alameda County’s Mental Health Services Act (Proposition 63) funding and is designed to actively outreach, engage, and provide a full range of services to 30 adults in Alameda County who have mental health and substance abuse challenges and are enrolled in the Welfare to Work Program. 

Qualifications: 

***Resumes must include their start and end dates in MM/YYYY format in order to be considered.***

Required:

• High School Diploma or Associated degree with 4 years of employment services experience.


• Demonstrated ability to work as an effective team member.


• Knowledge of various job development strategies, local labor market trends in a range of occupational fields, and community resources.


• Excellent computer skills including familiarity with Microsoft Office and the ability to learn specialized databases and software including Electronic Health Record (E.H.R.) systems.


• Understand and follow HIPAA and PHI guidelines and regulations.

• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.


• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.

• Demonstrated ability to be culturally sensitive and respect diversity.


• Must have a valid California Driver License, a driving record acceptable by the Agency’s insurance company; own a vehicle that you are willing to use as part of your employment and proof of personal vehicle insurance.


• Must be able to meet the Immigration Reform Act of 1986 requirements.

Preferred:

• Lived experience


• Mental Health Rehabilitation Specialist (MHRS);

                -AA, AS plus six years’ experience in social work, mental health or closely related field

                 or

                -BA, BS plus 4 years’ experience in social work, mental health or closely related field

• Prior sales, marketing, or coaching experience


• Bilingual in English/Spanish, or other languages


• Knowledge of regional workforce development and social service systems is strongly preferred.

Essential Functions/Skills:

• Engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive employment in community job settings.


• Develops an individual employment plan with a career profile with the client and other treatment team providers and updates it quarterly.


• 65% or 26 hours per week of total scheduled work hours (40) is spent in the community engaging clients, contacting employers for job development, and providing follow-along supports.


• Conducts job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the people on the caseload.


• Assesses clients' vocational functioning on an ongoing basis utilizing background information and work experiences.


• Assists clients in obtaining information about their benefits (e.g., SSI, Medicare, etc.) and how they will be affected by employment in order for clients to make good decisions about employment opportunities.


• Comply with all state Department of Rehabilitation (DOR) regulations and CARF standards, as well as all agency policies and procedures.


• Assist clients explore educational and vocational training opportunities with a focus on job readiness.


• Conducts job site analyses and makes independent and calculated decisions regarding an employer’s appropriateness for clientele. Maintains a highly effective knowledge base regarding the Americans with Disabilities Act (ADA); Educates employers on the ADA and the benefits of employing quality employees with disabilities; identify any potential barriers and work to provide solutions.


• Provides education and support to employers as agreed upon by clients, which may include negotiating job accommodations and follow-along contact with the employer.


• Provides outreach services as necessary to clients when they appear to disengage from the service. Uses a variety of methods to provide outreach.


• Runs wellness groups to support client health and recovery goals.

• Assists the IPS Program with any tasks or needs that arise to ensure smooth program operations.


• Supports the administrative assistant as needed with office tasks, coordination, and other administrative duties.

Work environment/Physical demands:

The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, in accordance with applicable laws.

Physical Activity:

The position requires periods of sitting, standing, and walking throughout the workday. Employees may be required to move between offices, program spaces, and meeting areas, including navigating stairs.

Lifting & Carrying:

Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.

Manual Dexterity & Communication:

Requires the ability to operate a computer, keyboard, and other office equipment; to talk and hear in person and by telephone; and to read printed and digital materials.

Work Environment:

Work is typically performed in an office or community-based setting with standard lighting, temperature, and noise levels. Some positions may require travel between locations as part of regular duties.

Travel required:

This position requires regular travel to multiple agency and partner locations within the Bay Area. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement: Bonita House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.