Case Manager

• Completes shelter screenings to
  determine if candidate meets program requirements;
  
• Interviews clients with problems such as
  personal and family adjustments, finances, employment, food, clothing, housing,
  and physical and mental impairments to determine nature and degree of problem;
  
• Secures information such as medical,
  psychological, and social factors contributing to client’s situation, and
  evaluates these and client’s capacities;
  
• Meets with client individually, in
  family, or in other small groups regarding plans for meeting needs, and aids
  client to mobilize inner capacities and environmental resources to improve
  social functioning;
  
• Helps client to modify attitudes and
  patterns of behavior by increasing their understanding of self and/or personal
  problems;
  
• Identifies client’s individual trauma
  responses and works with the client to address them;
  
• Be knowledgeable and implement the
  Trauma Informed Care philosophy by creating a safe, therapeutic living and
  working environment for our clients which espouse the proactive principles of
  growth, change, and empowerment of the individual;
  
• Provide 24 -hour on -call coverage for the
  program to guide staff in good decision making and problem solving. 
  
• Directs staff in response to emergency
  situations.
  
• Maintain and report accurate and
  up -to -date statistics for the program.
  
• Responsible for ensuring all shifts are
  covered.
  
• Refers clients to community resources
  and other organizations.
  
• Complies records and prepares reports.
  
• Works with the client to develop a
  service plan and performs follow -up to determine quantity and quality of
  service provided client and status of client’s case.
  
• Accesses and records client and
  community resource information.
  
• Secures supplementary information such
  as employment, medical records, or school reports.
  
• Provide basic crisis intervention with
  Residential clients.
  
• Assume responsibility for all scheduled
  and unscheduled helpline calls/shifts to include meeting with walk -in clients.
  
• Assist with transportation of clients
  and pick -up of community donations.
  
• Complete monthly maintenance checks to
  ensure building safety.
  
• Will work a minimum of three 8 hour or
  six 4 hour holiday shifts per calendar year.
  
• Other duties as assigned by management. 
  

Requirements