Case Manager

Status: Full-Time Hourly                   

FLSA Classification: Non-Exempt

Summary of the Position: The primary responsibility of the Case Manager is to initiate, organize, plan, develop, and implement direct case management and advocacy services to assigned participants and their families as part of the Merrimack County Intensive Service Option (ISO) In-Home program.

• Coordinate services and resources for participants, including social, educational, and medical support


• Advocate for participant's needs and ensure they are receiving appropriate services.


• Maintain accurate and up-to-date case records and documentation. Documentation is in accordance with New Hampshire Medicaid Standards.


• Collaborate with healthcare providers, social workers, therapists, and other professionals


• All service plans are based on strength-based approach using the wrap around model.


• Provide crisis intervention and support as needed.


• Applicant is dependable, committed and able to serve as a positive role model for youth in community, school, and home settings. 


• The position offers flexible hours, competitive weekly pay and activity reimbursement.

Qualifications/Requirements:

• Bachelor’s degree in social work, psychology, education or a related field with an emphasis in human services


• At least two years of experience working with children and families


• Knowledge of community resources and services in Merrimack County and New Hampshire.


• Experience in the provision of home and community-based services.


• Demonstrated written and verbal communication skills 


• Proficiency in computer skills including Microsoft Office Suite.


• Experience using Electronic Health Record (EHR) or case management software a plus.


• Reliable transportation, valid driver’s license, and current automobile insurance coverage is required.


• Bilingual/Spanish speaking applicants are a plus

Benefits Available: 

• Medical/Prescription


• Dental


• Vision


• Short Term Disability


• UNUM Supplemental Benefits


• Pet Insurance 


• Paid time off.


• Holiday Pay


• 403(b) Retirement Savings Plan.


• Employee Assistance Program 


• Weekly pay


• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.