Case Manager

About the Role

Case Managers play a central role in maintaining the accuracy, responsiveness, and day-to-day progress of subrogation cases. You will handle core administrative tasks, manage inbound and outbound communications and ensure each case is complete and ready for attorney or paralegal action as it approaches settlement.

This role is the first line of responsiveness within each pod supporting attorneys, and Senior Paralegals by keeping information current, communicating with outside parties, and maintaining organized, well-documented case files.

Responsibilities:

• Manage all administrative needs tied to cases prior to settlement


• Answer inbound calls and emails related to case inquiries, documentation, and lien requests


• Respond promptly and professionally to attorneys, adjusters, claim representatives, and other external parties


• Send lien update notices, confirm receipt of liens, and follow-up on missing or pending information


• Prepare and organize documents so that Senior Paralegals and Attorneys have what they need to move cases forward


• Identify and escalate case concerns or significant changes to Sr Paralegal


• Maintain clear, complete case notes and communication logs


• Support the pod’s responsiveness standards and contribute to a consistent client experience


• Coordinate with Senior Paralegals to identify any file gaps or follow-ups needed prior to negotiation or settlement


• Ensure that funds are received in a timely manner

Qualifications:

• Associates degree, bachelor’s degree preferred or industry equivalent experience (4 years)


• Proven experience working in subrogation, personal injury, insurance claims, workers compensation or related industry


• Strong organizational skills and comfort managing a high volume of administrative tasks


• Excellent written and verbal communication abilities


• A professional, service-oriented approach when interacting with attorneys and external stakeholders


• Ability to prioritize multiple requests and respond quickly in a fast-paced environment


• Attention to detail and accuracy when handling documents and case information


• A proactive mindset, you anticipate needs, spot gaps, and keep the team informed


• Prior experience in legal, insurance, claims, or administrative operations is helpful but not required

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 

Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.

• Amazing Team Members – Intellivators!


• Medical Insurance


• Dental & Vision Insurance


• Industry leading health & wellness benefits


• 401(K) retirement plan


• Competitive Paid Time Off


• And More!

*Benefit Recovery Group has been renamed Intellivo.