Case Manager

GENERAL PURPOSE OF THE JOB

The Created Case Manager shall provide direct services to enable survivors of human trafficking who are enrolled in our program to be successfully reinserted into society and make initial needs assessments to establish goals and a developmental plan with each client to follow. The Case Manager will provide social services and assistance to improve the social functioning of the program clients and to maximize their well-being. The overall objective of the program is to assist these clients in accessing services, employment opportunities, and finding long-term housing as they work through the 4 phases of our program.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Commitment to work with and provide trauma-informed care to women who have experienced human trafficking, 


• Provide all services related to the intake activities.


• Thorough knowledge of community services, target population and ability to network with community providers regarding program services and referrals of clients.


• Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.


• Counsel clients regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care.


• Collect supplementary information needed to assist client.


• Complete follow-ups of all successful and neutral placements as required by Agency and Funders.


• Collaborate with all external and internal stakeholders.


• Achieve individual productivity requirements, contribute appropriately to group productivity objectives, and use independent judgment.


• Complete and update case records for each client in accordance with agency Guidelines


• Responsible for reports as required by the Agency in a timely and thorough manner.


• Perform other duties as assigned by the Supervisor.

QUALIFICATIONS, SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Evidence of deep alignment with Created Women Inc mission and values


• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers.


• Complies with all applicable training requirements.


• Complies with all company safety, personnel, and operational policies and procedures.


• Complies with work schedule to ensure effective operations of Agency programs.


• Contributes positively as a member of a productive and cooperative team.


• Performs other duties as necessary to fulfill Created’s Mission 


• Able to speak, write and understand English.


• Bilingual Preferred


• Flexible work schedule including evenings, nights, weekends, and holidays.


• Ability to set appropriate limits, work under deadlines and multi-task.


• Ability to organize, prioritize, self-motivate, and deliver results.


• Excellent communication and listening skills.


• Possess strong work ethics.


• Ability to empathize and practice trauma-informed care with those who have experienced various levels of trauma. 


• Successfully pass a FDLE Level II background screening.


• Valid Florida driver’s license, ability to drive, and reliable transportation.


• Mission driven attitude supplemented with integrity and passion.


• Adherence to the highest ethical standards, personally and professionally.


• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.


• Will make a commitment to serve all people with respect, compassion, and cooperation in the spirit of a unifying God.

ETHICAL GUIDELINES

• Remain free from any substances that affect my ability and capacity to perform my duties.


• Recognize personal issues, behaviors, or conditions that may impact my performance as a staff of Created Women Inc.


• Maintain regular supervision and ongoing support so I have a person with whom I can address challenging personal issues, behaviors, or conditions that may negatively effect my own recovery. I understand that misconduct may result in the suspension of my credentials.

EDUCATION & EXPERIENCE:

1. BSW degree or degree related to social service or substance abuse and previous experience as a Case Manager preferred. 


2. Previous experience in an anti-trafficking related field preferred


3. Willingness to travel/drive regularly. Have a valid Driver's License and vehicle insurance.


4. Bilingual in Spanish and English is Preferred.

BENEFITS:

• Health Insurance reimbursements up to $400/month


• $45 monthly cellphone stipend


• Holiday and PTO time


• Counseling Reimbursements