Case Manager

Job Title: Case Manager

Program: Beyond Addiction 
Reports To: Clinical Supervisor / Program Director

Position Summary:

The Case Manager at Beyond Addiction is responsible for coordinating comprehensive care for women in a residential substance use treatment setting. This role requires a strong understanding of substance use disorders, recovery principles, trauma-informed care, and family systems. The Case Manager serves as a liaison between clients and external agencies to ensure continuity of care, access to resources, and successful transition planning.

Key Responsibilities:

• Conduct comprehensive assessments of client needs, including substance use history, mental health, medical, housing, legal, and social service needs.


• Develop, implement, and regularly update individualized service plans in collaboration with the client and treatment team.


• Provide ongoing case management services, including advocacy, referrals, and resource coordination.


• Maintain consistent communication and collaboration with outside agencies, including:
  
  
  
  • Child protective services (CYS)
  
  
  • Courts and probation/parole
  
  
  • Medical and behavioral health providers
  
  
  • Housing agencies
  
  
  • Educational and vocational programs
  
  
  
  


• Coordinate and schedule appointments for clients, including medical, dental, mental health, and social services.


• Monitor client progress and compliance with treatment goals and external requirements.


• Assist clients with obtaining benefits such as Medicaid, SNAP, WIC, SSI/SSDI, and other entitlements.


• Facilitate discharge planning, including housing, outpatient treatment, employment, and childcare arrangements.


• Participate in multidisciplinary team meetings and case consultations.


• Maintain accurate, timely, and compliant documentation in the electronic medical record (EMR).


• Ensure all releases of information (ROI) are properly completed prior to communication with outside entities.


• Provide crisis intervention and support as needed.

Qualifications:

• Minimum of 2 years of experience working in substance use disorder treatment or related field.


• Knowledge of substance use disorders, recovery processes, relapse prevention, and trauma-informed care.


• Experience working with women and families preferred.


• Strong understanding of community resources and external service systems.


• Experience coordinating care with multiple outside agencies.


• Excellent organizational, communication, and documentation skills.


• Ability to manage multiple cases and prioritize effectively.


• Proficiency in EMR systems (e.g., KIPU or similar) preferred.

Required Skills & Competencies:

• Strong interpersonal and advocacy skills


• Ability to build rapport with diverse populations


• Knowledge of confidentiality laws (HIPAA, 42 CFR Part 2)


• Crisis management and problem-solving abilities


• Cultural competence and sensitivity


• Team-oriented with ability to work independently

Working Conditions:

• Residential treatment setting for women


• May require occasional evening or weekend hours


• Ability to respond to crisis situations in a calm and professional manner

Physical Requirements:

• Ability to sit, stand, and walk for extended periods


• Ability to lift up to 20 pounds if needed


• Ability to safely navigate a residential facility environment

Additional Requirements:

• Valid driver’s license and reliable transportation
  


• CPR/First Aid certification (or willingness to obtain)