Case Manager

ABOUT US

Hello. We are CCIH.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please watch our short video and read on!

OUR SHORT VIDEO

https://goo.gl/DaxJcG

​​​​​​What are you passionate about?

At CCIH—we’re focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor.

Contra Costa Interfaith Housing’s mission is to end homelessness and poverty by providing permanent, affordable housing and vital support services to homeless and at-risk families and individuals in Contra Costa County.
 

Our vision is that every family in our community has secure housing and the dignity of self-sufficiency. We believe all children deserve living conditions that support their development into productive and healthy members of our community.
 

Could our mission be your mission?
 

TEAM SNAPSHOT

We’re adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that leads to a higher quality of life for our clients. 
 

We’d like to learn more about you—apply for the role! What’s our team like? 
 

Here’s a snapshot of some of the folks at CCIH who help to advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Executive Director—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids’ games.

Bill—Director of Operations—lives in Central Contra Costa County with his partner and is involved in raising his godson. He enjoys reading, cooking/baking, meditation, hiking, and road trips around northern California.

Sara—Director of Support Services—lives in West Contra Costa County with her partner and has participated in raising four children. She enjoys walking, knitting, dancing, writing poetry, and reading.

Christina—Controller—lives in Pleasant Hill with her husband, three children, and their dog.  In her spare time, she volunteers at her children’s schools and with Girl Scouts, is on the PTA Board and local AYSO Board.  She also enjoys attending her children’s many sports activities.

Elba—Director of Development—lives in Oakland with her spouse and dog. She enjoys reading, cooking, and traveling

Now that you’ve had the chance to learn about CCIH, here’s more about your new role:

CCIH is a fast-paced organization in need of the right individual to take charge! We celebrate passion, compassion, excellence, initiative, and continuous improvement. 

The role is significant and requires an individual who can anticipate needs, has excellent follow through and can positively handle many different and diverse responsibilities effectively and efficiently with a positive and “can do” attitude.  

The Families in Supportive Housing (FISH) Case Manager provides home-based case management and supportive mental health services for formerly homeless families housed throughout Contra Costa County.  

Working collaboratively with CCIH’s Property Manager, Life Skills Coordinator and the Youth Clinician, the Case Manager provides psychosocial, life skills and financial assessments, develops and supports the implementation of individual family action plans, supports behavioral changes which reduce mental health symptoms and improve daily functioning, and facilitates linkage to community resources and services required by families to maintain housing stability.

Reports To:              Director of Support Services

WHAT YOU'LL DO

Support our families to reach their full potential (75%):

• Perform comprehensive psychosocial, life skills and financial assessments.
• Working collaboratively with families, develop and monitor progress on action goals and youth academic plans, encouraging independent action and/or providing assistance as appropriate.
• Assure the provision of supportive mental health interventions as needed, including crisis management and ongoing treatment as needed.
• Refer for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a family’s service plan for the duration of service delivery.
• Maintain contact with all residents in caseload and provide home visits according to the identified level of need.
• Participate in team case conferences for the entire caseload of Families in Supportive Housing Program, and be prepared to provide backup for the fellow case manager(s) as needed.
• On-call, after hours, and backup work for other Families in Supportive Housing Team members may be required.

Stay on top of the paperwork and administrative details to keep the program running (15%):

• Complete timely and accurate documentation within 24 hours after each service contact.
• Assure that timely and accurate data is available to be entered into the Homeless Management Information System (HMIS).
• Comply with policies, procedures, standards of practice, and outcome requirements for the supportive housing program.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses and/or mileage in a timely and accurate manner.

Work with team members and community partners to provide excellent services and coordination (10%)

• Represent CCIH in a professional manner in all circumstances.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Attend all required meetings, including but not limited to: CCIH staff meetings, Families in Supportive Housing Team meetings, case management team meetings, family member case conferences, and linkage meetings with other agencies.
• Attend regular individual supervision meetings and provide timely reporting on family progress.
• Participate in trainings and learning opportunities in an effort to continuously improve our services.

• Master’s degree or substitution of experience for education as follows:
• B.A. Degree and four years’ experience in the human services field (for a total of at least six years, combined with the minimum of two years’ experience indicated below) may substitute for the Master’s degree.
• Two years’ experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting.
• Must be familiar with the needs and issues of homeless families with mental disabilities. (Mental health or ex-mental health consumers are encouraged to apply).
• Bi-lingual in English/Spanish a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft, and database applications.​​​​​​​​​​​​​​​​​​​

REQUIRED:

• Must pass LiveScan screening and TB test.
• Must have own transportation and auto insurance

PHYSICAL REQUIREMENTS:

• Ability to walk up and down stairs and up to ½ mile at any one time.
• Ability to sit for up to 2 hours without a break.
• Ability to perform repetitive movements, such as typing and filing, and use of commonly used office machines and supplies.
• Ability to lift and move up to 25 pounds.
• Ability to speak on the telephone for up to 3 hours.
• Ability to drive an automobile and transport oneself between meetings, including driving at night.
• Must have an operational vehicle, auto insurance, and valid driver’s license.

TO APPLY:

Submit cover letter and resume, including salary requirements.

EXTRA CREDIT:

Please address these questions in your cover letter for bonus points.

• What’s the proudest moment in your life?
• What was the last thing you were curious about?
• What's one personal or professional area of development you're working on?
• In order of importance, what are the values that are most important to you?
• Please share a personal or professional challenge and your approach?
• Please describe the practices you use to manage your stress.
• What's the difference between a good leader vs. a great leader?
• What is your preferred leadership style?

All your information will be kept confidential according to EEO guidelines.