Case Manager

POSITION DESCRIPTION:
The Case Manager is a member of the service team for the Veterans Services program of Veterans In Transition. This position maintains a caseload of households in the Veterans Homeless Prevention/Rapid Re-housing program. This includes completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing prompt financial assistance for housing costs, and/or assisting clients to secure housing if they are homeless. The case manager also calculates client rents according to HUD standards, and enters client data into the Homeless Management Information System. In collaboration with the service team (including VA staff), the Case Manager is responsible for developing and implementing client-defined, goal-oriented Transition Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the ultimate goal of stabilizing permanent housing. This position works closely with the Veterans VA Case Manager and provides support as requested with the overall objective

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MAJOR DUTIES AND RESPONSIBILITES:
1. Complete thorough intakes and eligibility screening with referred clients.
A. Coordinate referrals from Outreach staff, including subcontracted Outreach staff from the  Department of Veterans Affairs. Keep Outreach staff informed of program capacity status.
B. Schedule initial intakes/screenings within 24 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing, utilities) as well as strengths and supports available to client.
C. Inform VA case manager of initial housing stability plan, coordinate additional services to family with VA case manager.
2. Initiate housing stability plan.
A. For Homeless Prevention: Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.). Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.). Acquire other documentation (copy of lease, 990). Negotiate with landlord/property manager as needed. Write purchase orders in a timely manner for rent arrears and utilities. Calculate ongoing rent subsidy using HUD format.
B. For Rapid Re-Housing:
Verify homelessness in writing (3rd party or self-declaration).
Assist client in finding housing within appropriate parameters (size, location, Fair Market
Rent).
Negotiate with landlord/property manager as needed.
Schedule and confirm HQS inspection complete prior to payment or move in.
Write purchase orders in a timely manner for rent, deposit, other financial assistance as
needed.
Acquire other documentation (copy of lease, 990).
Calculate ongoing rent subsidy using HUD format.
3. Provide data entry.
A. Enter initial information into Homeless Management Information System upon intake.
B. Enter all ongoing service transactions into HMIS.
4. Participate in Veterans Wraparound Team to develop and carry out client Transition Plan.
A. Meet weekly with Wraparound Team and client households to develop and monitor Transition Plan.
B. Help create and coordinate a plan of action according to family needs in a variety of life domains
(education, employment, health care, finances, parenting, etc.).
C. In collaboration with VA services, help client as needed to meet identified needs through direct
services or referrals to appropriate agencies or programs.
D. With team, re-assess client eligibility every 90 days.
5. Maintain records and reports.
A. Keep accurate and timely case management notes.
B. Develop individualized Transition Plan within 2 weeks of start date. Update as needed.
C. Complete 90-day Recertification paperwork.
D. Keep organized and confidential records.
E. Participate in  case management meetings and provide case summaries and client status
information.
6. Attend meetings as necessary.
A. Attend meetings as required by Lead Case Manager or Director.
B. Attend appropriate training workshops and opportunities to continually improve knowledge and
skills.
C. Share appropriate information with other staff.
7. Other duties as assigned.

JOB CONDITIONS:
This position requires the employee to work in an environment where there may be exposure to blood, bodily
fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals
involved in pest control, paint and other materials used in building maintenance. Working conditions may include
interruptions, interactions with angry persons, and exposure to computer CRTs.

PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face
conversation.
2. Able to speak clearly in person and on the telephone.
3. Able to hand write legibly.
4. Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
5. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
6. Able to sit for sustained periods of time.
7. Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
8. Ability to lift, move and/or carry up to 40 pounds.
9. Regularly able to perform duties as assigned.
10. Able to make independent decisions and apply sound judgment in performing job duties.

MINIMUM QUALIFICATIONS:
A. Bachelor’s Degree in a human or social services field  is perferred or 4 years relevant experience.
B. Experience providing services to low-income/no-income households.
C. Ability and willingness to work in a team environment and promote a positive team spirit.
D. Excellent inter-personnel skills including excellent oral and written communication
skills.
E. Excellent organizational and time management skills.
F. Strong computer skills including Microsoft Word and database experience.
G. Ability to work with a diverse spectrum of high-need individuals.

PREFERRED QUALIFICATIONS:
A. Veteran or experience providing services to Veterans
B. Experience in case management
C. Knowledge of local social services and other community resources
D. Experience with housing location, landlord/tenant mediation
E. Bilingual skills (English-Spanish)

CONTACT INFORMATION:

[email protected]