Case Manager

Summary: Coordinate, monitor and assist all persons determined to be eligible for the program with all aspects of their services. Maintain organized, accurate, complete, and detailed case file records that comply with all organizational and regulatory standards on each person served. Remain up to date and knowledgeable about other resources in the community that might provide individuals with the opportunity to live, learn, work, and play in their communities. 

Essential Duties and Responsibilities: include the following items, but other duties may be assigned.

Productivity and Reliability:

• Coordinates the admission of all assigned referrals and provides assistance with procuring required documentation necessary to determine eligibility.  
• Responsible for securing required prescription for services to be received as identified in the Individual Treatment Plan (ITP).
• Coordinates the development of the Individual Treatment Plan (ITP) annually. 
• With input from person served, stakeholders and other team members, develop long and short-term goals and corresponding objectives that are clear, meaningful, measurable, and consistent with level of development. 
• Reviews each ITP and goals/objectives at least quarterly to determine effectiveness and progress.
• Composes a detailed report describing the outcome of each objective no less than quarterly.
• Maintains case files for persons served in compliance with all organizational and regulatory standards. 
• Assists individuals in identifying and utilizing community resources and natural support networks by working cooperatively with individuals, families, state and/or federal agencies and other service providers.
• Works with individual served and if applicable the parent/guardian to resolve crises. 
• Utilizes positive behavior intervention techniques to manage and promote improved behavior.
• Assists individuals in self-advocacy.
• Facilitates transition of individual from case manager to day program staff when admissions process is complete and provides day program staff all documents necessary to implement ITP of the individual and document progress in goals and objectives.
• Participates in activities that promote community awareness of Easterseals Arkansas programs including attending transition fairs and transition IEP meetings at local schools.
• Conducts and documents monthly contact meetings with each individual on caseload.
• Ensures that the Adult Services databases and other informational tracking systems remain current and accurate.

Other duties as assigned to include but not limited to and are subject to change:

• Complete training upon hire and bi-annually thereafter, to operate an Easterseals vehicle and provide transportation to activities and events.
• Provide classroom and front desk coverage (as needed) 
• Provide arrival and dismissal coverage in the afternoon and/or morning (as needed)

Compliance/HIPAA:

While performing the duties of this job, employees will comply with all federal, state and local laws and regulations pertaining to Easterseals Arkansas.

Employee has access to all client protected health information within his cohort of individuals served. Employees will not attempt to access any other protected health information unless otherwise approved by Supervisor or Privacy Officer.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree (B. A.) preferred from a four-year college or university in Psychology, Social Work, Special Education or related field or a minimum of 2 years equivalent experience working with individuals with developmental disabilities in a DD setting.

Competencies:

• Excellent interpersonal and management skills.
• Excellent organizational skills.
• Excellent written and verbal communication.
• Knowledge of best practices and interdisciplinary programming to ensure that service delivery is individualized.
• Ability to read, analyze, and interpret professional journals, technical procedures, statutes, or governmental regulations.
• Ability to present to groups and answer questions – both in person and via video conference.
• Strong computer skills to use email, calendar, word processor, spreadsheet, video conferencing, and presentation software. 
• Strong orientation to deadlines and detail.
• Demonstrated ability to work effectively and collaboratively with individuals at diverse levels.
• Ability to manage a diverse and demanding workload.
• Stives to constantly improve processes and services.
• Demonstrated commitment to the values of diversity, equity, and inclusiveness

Certificates, Licenses, Registrations:

High School Diploma

Valid Arkansas Driver's License

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Easterseals Arkansas has designated this position as a “non-safety sensitive” position under the Arkansas Medical Marijuana Amendment.