Case Manager

HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life.

Position Description

Position: Case Manager

Department:  Operations

Reports to:  Team Coordinator

Classification:  Regular, Full-time, Exempt, 40 hours per week

Conditions:  Regular schedule Monday-Friday.  Will require participation of on-call rotation.

Principal Duties and Responsibilities

• Works and collaborates with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
• Assists clients and their families with reaching housing stability
• Conducts intakes, move-ins, BPSA’s, and Housing Stability Plans with clients
• Maintains client records and documents services in HMIS, per agency standards
• Provides case management services to clients
• Coordinates activities and services for clients to help them achieve their goals
• Works with Property Management and helps remediate possible tenant issues
• Informs clients of important events, resources, and activities
• Locates appropriate resources for clients and makes appropriate referrals
• Attends community meetings to staff clients and act as agency liaison for program
• Completes screenings, assists in housing searches and landlord outreach as needed by the team
• Responds to critical incidents per agency policies (including reporting to DCS, completing incident reports, etc.)

Education/Experience/Skills Required

• Bachelor’s degree in a related field is required; Social Work degree is preferred
• Licensed in Social Work and/or related credentials are given priority
• Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment per insurance carrier’s requirements
• Must be able to complete a background screening with an acceptable outcome
• Ability to lift, move, and organize items up to 45 pounds especially when helping clients move-in and move-out
• Willingness to be flexible and cooperative
• Ability to work independently with strong problem-solving skills and also effectively collaborate with other teams and departments within the agency
• Acquired knowledge of all HVAF programs, understanding of programs, and ability to refer to HVAF programs
• Demonstrated strong understanding and comprehension of programs and community resources
• Demonstrated strong interpersonal skills and ability to effectively communicate verbally, in writing, and through presentations
• Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness
• Maintain a positive attitude and demeanor in all situations
• Demonstrate proficiency in Microsoft Outlook, Word, and Excel
• Dedication and commitment to the agency and to helping people

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities, duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana, Inc.’s mission.