Case Manager

 Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are cultivating a WARP Multidisciplinary Clinic and looking to staff Case Manager to provide their services to veterans in our Rockville, MD headquarters. The Case Manager is expected to perform the following:   

• Conduct comprehensive intake and social-needs screening.
• Develop and maintain individualized service-coordination plans.
• Schedule and track internal and external referrals.
• Coordinate insurance authorizations, benefits and appointment follow-up.
• Identify transportation, housing, food, caregiving, legal and financial barriers.
• Facilitate communication among providers, patients, families, schools and community agencies.
• Track emergency-department visits, hospital discharges and care transitions.
• Conduct outreach to patients at risk of disengagement.
• Prepare cases for interdisciplinary conferences.
• Maintain resource directories and closed-loop referral documentation.
• Support discharge and follow-up coordination.
• Escalate clinical concerns to licensed personnel.
• Avoid providing psychotherapy, diagnosis or licensed clinical services unless separately qualified.

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 Minimum qualifications

• Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field.
• Two years of healthcare, disability, behavioral-health or community-services experience.
• Demonstrated knowledge of benefits, community resources and care coordination.
• Proficiency with electronic records and referral-management systems.

Preferred qualifications

• Master’s degree or relevant professional license.
• Certified Case Manager, Accredited Case Manager or comparable credential.
• Experience with VA Community Care, Medicare, Medicaid, commercial insurance or school systems.
• Bilingual or multilingual capability.
• Experience serving Veterans, children or individuals with disabilities.

Performance indicators

• Closed-loop referral completion.
• Appointment attendance and engagement.
• Authorization and transition timeliness.
• Reduction in avoidable gaps in care.
• Resource connection success.
• Patient and family satisfaction