Case Manager

Position Summary

Friendship Shelter is hiring 5 Case Managers for the following programs. Application to this job is for one of the below three programs:

In carrying out the below responsibilities, the Case Manager is expected to reflect and advance Friendship Shelter’s core values by treating every client with dignity, respect, compassion, and empathy; building trusting and collaborative relationships; promoting equity and inclusion; maintaining professionalism and accountability; and approaching challenges with integrity and a solutions-focused mindset. The CM will work collaboratively with clients, colleagues, healthcare providers, housing partners, and community-based organizations to ensure services are coordinated, responsive, and aligned with each client’s individual goals and needs.

Regional Care Coordination Case Manager

Friendship Shelter is contracted by the Office of Care Coordination to provide Regional Care Coordination (RCC) in South Orange County. RCC is part of the county’s Homeless Service System and is designed to respond to and address the unsheltered homeless conditions in the region through comprehensive care coordination. The RCC Case Manager (CM) will manage a varied caseload of participants, ranging from 15-20 participants. The RCC CM will deliver targeted outreach and engagement, intensive case management, disability benefit application assistance and advocacy, housing navigation services, financial assistance to secure permanent housing, referrals to community resources including shelter and interim housing placements. Additionally, the CM will provide community support services through the California Advancing and Innovating Medi-Cal (CalAIM) initiative, including Housing Navigation, Housing Stabilization, and Enhanced Care Management.

Friendship Shelter Care Coordination Case Manager

Friendship Shelter Care Coordination (FSCC) is a services-only program designed to provide supportive services to individuals experiencing or at-risk of experiencing homelessness, with the goal of resolving homelessness and supporting long-term housing stability. The FSCC Intensive Care Manager (CM) will manage a varied caseload of participants, ranging from 15-20 participants. The FSCC CM will deliver targeted outreach and engagement, intensive case management, connection to Coordinated Entry, housing navigation and sustainability services, financial assistance to secure interim or permanent housing or resolve housing barriers, and referrals to community resources. Community resources include but are not limited to shelter or interim housing placements, healthcare, behavioral healthcare, substance use disorder treatment, benefits advocacy, and other resources that support stability. Additionally, the CM will provide community support services through the California Advancing and Innovating Medi-Cal (CalAIM) initiative, including Housing Navigation, Housing Stabilization, and Enhanced Care Management.

Permanent Supportive Housing Case Manager

The Permanent Supportive Housing Case Manager (CM) will manage a varied caseload of participants, ranging from 15-20 participants. The main two goals of the PSH CM are to support housing retention and increase independent living skills for participants. This is accomplished by scheduling regular home visits and building trusting relationships with participants, conducting assessments and creating housing stability plans that address risk factors for housing loss, providing targeted 1:1 support/assistance to accomplish the goals outlined in the housing stability plan, connecting the participant to community-based resources, consistently reviewing plans/progress and adjusting interventions and frequency of contact to meet the participant’s housing retention needs. Most of the work of PSH CM will be community based, meaning it will occur in the participant’s home or neighborhood. Additionally, the ICM will provide community support services through the California Advancing and Innovating Medi-Cal (CalAIM) initiative, including Housing Stabilization and Enhanced Care Management.

Essential Job Duties and Responsibilities

• Provide ongoing services through regular in-person appointments, including assessments, care-plan development, service coordination, coaching, education, and referrals to community resources through in-person meetings, mail, email, text, and phone communication.
• Support client engagement by scheduling appointments, providing reminders, coordinating transportation, including driving clients to appointments, and addressing barriers to service engagement.
• Collaborate with the client's care team, including internal and external partners, to coordinate care, facilitate case conferencing, and make referrals.
• Maintain accurate and timely documentation, including case notes and client data, to ensure compliance with funding regulations and support Medi-Cal billing and project tracking.
• Foster positive relationships with staff, partner agencies, and community volunteers to enhance service delivery.
• Assist clients in maintaining housing, providing advocacy and support for housing-related tasks.
• Enter data into HMIS, CalOptima Connect and other required databases, ensuring all records are accurate and up to date.
• Use a team approach to resolve housing barriers and respond to client crises as needed.
• Represent the organization in county-wide meetings and other forums as required.
• Provide instruction and assistance to improve clients' independent living skills, including budgeting, household care, and personal care.
• Connect clients to resources that enhance housing stability, such as employment, income benefits, medical care, mental health services, and legal aid.
• Participate in team and agency staff meetings.

Supervisory Responsibilities

Direct Reports

??- This position does not have supervisory responsibilities for direct reports?

Indirect Reports

??- This position does not have guidance or mentoring responsibilities for indirect reports?

Driving Requirements

- Driving is an essential duty or function of this job.

- Drive up to 50%

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

• Case Management experience
• Experience working with individuals with severe and persistent mental illness, substance use disorder, or other disabling conditions.
• Must have a valid driver’s license and vehicle with valid registration and insurance.
• Desire to be a part of a team that is passionately committed to ending homelessness.

Skills, Knowledge and Abilities

• Comfortable working in a Housing First, Trauma Informed, and Harm Reduction setting.?
• Ability to navigate the local Orange County social services arenas, such as Medi-Cal, CalOptima, food stamps/GR, ID services, social security and other social service or behavioral health providers.?
• Well organized, detail-oriented, and able to handle a fast-paced work environment.?
• Ability to understand and follow specific instructions and procedures.?
• Conflict management skills.?
• Decision-making skills.?
• Good interpersonal skills.?
• Ability to effectively communicate (verbal and written).?
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, and web browsers.?

Environmental & Physical Requirements

Office / Field Non-Sedentary Requirements?

The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the office environment and will involve interaction with clients out in the field. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time. Driving personal vehicle during work hours is required.?

Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions?

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.?

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).