Case Manager

Responsibilities and Duties: Under the supervision of the Lead Case Manager, the primary responsibilities of the Case Manager are to ensure a high quality of life for children served, by providing professional case management services which includes ensuring and monitoring the “active treatment” component within the program. Case Managers are also responsible to ensure well-trained and motivated Foster Parents by providing training and consultation on the outcomes established by MillarRich and maintaining compliance with various state/federal regulations by directly consulting with all Foster Parents of the program locations to which the Case Manager is assigned. The Case Manager maintains an ongoing on-call status to respond to urgent and/or emergent situations for children and youth served. 

MillarRich is a trauma-informed organization that values empathy, open communication, and respectful collaboration. The Case Manager demonstrates a strong awareness of how trauma can impact individuals and communities and approaches their work with compassion, cultural humility, and a commitment to inclusivity.

Specific duties include:

1. Promotes high quality outcomes for children by training, supporting, and teaching Foster Parents to become independent within their responsibilities established by Department of Children’s Services (DCS) regulatory agencies;
2. Completes necessary supervision requirements by conducting regular and unscheduled visits as outlined in DCS visitation guidelines to the homes and within the community and documenting these visits in the MillarRich Foster Care Services (FCS) and DCS online database systems;
3. Assesses standards of quality and compliance in the homes by completing Quality Evaluation (QE) tools as assigned; 
4. Assists the Foster Parents in the development and implementation of individualized daily schedules for children served which are based on treatment plans, safety plans and the individual needs of the child served;
5. Develops, trains, and ensures implementation of goals for each child in each of the following domains: educational/vocational, emotional/behavioral, independent living, medical health, relationships & communication, and social/recreational;
6. Prepares Monthly Summaries which review safety, well-being, permanency and visitation/contacts and ensures these are entered into the FCS and DCS online database systems;
7. Conducts formal and informal assessments (e.g., Casey Life Skills, Placement Assessments, Medical and/or Safety Restrictions, etc.) as needed;
8. Checks the documentation entered in the FCS database throughout the week as well as monitors the data entered by the Foster Parents to ensure compliance of other management and supervision requirements;
9. Ensures that all homes are aware of whom to contact in an emergency situation if the Case Manager will be unavailable themselves;
10. Ensures the implementation of MillarRich policies and procedures and DCS policies and guidelines outlined in the DCS contract provider manual by providing training and follow-up, as needed, to ensure compliance;
11. Promotes high satisfaction among MillarRich, LLC’s customers (e.g., persons served, guardians, families, Family Service Worker (FSW) or other DCS Personnel, Guardian ad litem, third party advocates, community members, teachers, etc.) by participating in the development and implementation of proactive action plans and communication follow-up in order to address any concerns or suggestions;
12. Actively participates in scheduled team meetings, including but not limited to, Child & Family Team Meetings (CFTMs), Utilization Review calls, Permanency Plan Development Meetings, Foster Care Review Boards, Individualized Education Plan Meetings, etc. Attends and supports Foster Parents in Permanency Plan Ratification and other court hearings;
13. Ensures strong, effective communication and teamwork within assigned homes, between Foster Parents, state monitors, and other MillarRich administrative personnel through meetings and other forms of written and verbal communication as necessary; 
14. Communicates needed medical information to DCS/Requested Agency as requested and consented;
15. Assists Foster Parents/Schools in the education of people served, as applicable. Actively participates in Individualized Education Plan (IEP) and other specially called education meetings, as applicable;
16. Assists in supervising visitations when necessary;
17. Maintains professional development by completing annual training requirements as outlined in DCS policy;
18. Documents efforts made toward collaboration, document obtainment, meeting attendance, etc. in the FCS documentation system. 
19. Other duties may be assigned as circumstances warrant.

Knowledge, Skills, Abilities and Personal Characteristics:

1. Bachelor’s degree from an accredited college with a major in social work or a related discipline is required.
2. One to two years of prior experience in a position of similar scope is preferred.
3. Knowledge of Microsoft Excel and Word is required.
4. Ability to learn new computer programs and perform data entry assignments with precision and reliability.
5. Attention to detail is mandatory with this position.
6. Excellent interpersonal/human relations skills.
7. Excellent oral and written communication skills.
8. Ability to maintain confidentiality.
9. Ability to plan, organize and prioritize events within the office setting. Managing stressful situations utilizing excellent problem-solving techniques is required.
10. Outgoing and positive disposition.
11. Ability and comfort with advocating for the well-being of minors supported.