Case Manager, Absence and Return

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

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• This job is a member of the Absence and Return Team within the People/HR Division.


• ​Responsible for providing total leave claim management from intake to closure focusing on a holistic employee/employer approach inclusive of American’s employee safety, non-occupational programs, reduction in lost time and proactive return-to-work strategies.

What you'll do

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes


• Analyzes FMLA claims to determine eligibility, entitlement and the certification is in compliance with federal/state regulations and company policy


• Communicates clearly and concisely with employees about case decisions and on-going expectations

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training


• Two years disability management and/or FMLA administration experience

Preferred Qualifications - Education & Prior Job Experience

• Prior experience working with union employees


• Knowledge of State and City Ordinance mandated leave plans desirable


• Be nimble and willing to take on new and additional projects as team dynamics and work load as needed


• Perform other duties as assigned or required


• Familiar with timekeeping systems and payroll cycles

Skills, Licenses & Certifications

• Ability to oversee multiple employee cases in a fast-paced, dynamic work environment


• Ability to be organized, detail oriented and excellent time management skills is essential


• Skills in critical thinking will be necessary to assist employees in finding leave solutions while balancing business needs


• Establish strong collaborative working relationships to build trust with business units, People Business Partners (PBP), union representatives and internal leave/lost time subject-matter-experts


• Ability to work in a team environment


• Ability to exhibit a strong sense of respect and confidentiality involving fellow employees absences


• Ability to easily adapt to new technology and changes in internal processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.


• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 


• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.


• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.


• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.