Case Manager - Adult Protective Services

Position Summary: Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.

Principal Responsibilities:

• Conduct assessments to determine client risk and capacity.


• Establish an appropriate, comprehensive care plan for the client.


• Provide information designed to meet the needs of the client.


• Make appropriate and timely referrals and arrangements for services.


• Be responsible for the program’s follow up on all care plan items.


• Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.


• Advocate on behalf of the client to ensure that they receive everything to which they are entitled.


• Consult with and keep supervisor informed of needs and problems related to the client.


• Provide crisis intervention to stabilize client situations.


• Deliver cash, checks, food, mail and other items to the client as needed.


• Maintain meaningful contact with clients at least once a month.


• Visit clients in their homes on a monthly basis to assess their living conditions. 


• Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.


• Ensure that all involved individuals and agencies are updated timely regarding client status.


• Assess for, initiate and follow through on discharge planning as needed.


• Request, follow up on and facilitate heavy duty cleanings.


• Attend and participate in court hearings.


• Prepare and maintain required documentation.


• Complete reports, applications and statistics thoroughly and accurately. 


• Meet deliverables by the due date.


• Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.


• Document all interactions in case notes.


• Ensure that client file is updated, accurate and complete.


• Participate in individual and staff supervision, as well as training, as assigned by program management.


• Provide on-call services during out of office hours, on rotation with other staff.

Salary Ranges: $50,000 - $52,400 per year commensurate with experience

Job Competencies & Minimum Qualifications:

• Bachelor's Degree required


• One year related experience and/or training


• Working knowledge of Microsoft Office Suite and other technology


• Excellent communication and listening skills


• Excellent customer service skills with a focus on treating clients with respect and dignity


• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.