Case Manager, Aide

The position is located in Sells, AZ.

Position Summary:

Under close supervision, performs clerical work assisting staff in managing cases.

The work is normally reviewed in progress and upon completion of each assignment to ensure accuracy, timeliness, and conformance to established standards; most aspects of the work tasks are covered by detailed instructions or procedures.

Essential Duties and Responsibilities: (Depending on area of assignment, incumbent may not be required to perform some of the duties listed below):

• Assists with initial screening to determine eligibility of services.


• Assists applicants in completing application or intake forms.


• Schedules and arranges client appointments such as but not limited to behavioral, health, medical, dental, educational, financial, and family visits.


• Provides resource information to clients.


• Communicates with other resource agencies.


• May assist with crisis intervention by responding to client's needs during acute emotional and/or physical stress.


• Assists with treatment plans, reports, progress notes, discharge summaries and other resident-related data.


• Generates reports to include all clinical, prevention, and educational activities.


• Assists with recreational programs with other divisions and transports residents to/from service agencies, appointments or outside activities as needed.


• Attends weekly or monthly meetings as scheduled to ensure the effective and efficient treatment of cases.


• Maintains professional and technical knowledge by attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.


• Performs other job related duties as assigned and contributes to a team effort.

Knowledge, Skills, and Abilities:

• Knowledge of Tohono O'odham traditions, language, history and culture.


• Knowledge of applicable federal, state, tribal laws, regulations and requirements.


• Knowledge of Indian Child Welfare Act (ICWA).


• Knowledge in records management procedures.


• Knowledge of department organization, functions, objectives, policies and procedures.


• Knowledge of standard office equipment.


• Skill in conducting interviews for individuals and groups with empathy and enthusiasm.


• Skill in operating various word-processing, spreadsheets, and database software programs.


• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.


• Skill in providing superior customer service to external and internal customers.


• Ability to exercise independent judgment.


• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.


• Ability to work extended hours and various work schedules.


• Ability to establish and maintain positive and effective working relationships with other employees and the general public.


• Ability to communicate efficiently and effectively both verbally and in writing.


• Ability to handle multiple tasks and meet deadlines.


• Ability to maintain privileged confidential information.

Minimum Qualifications:

High School Diploma or General Education Diploma and one year work experience in an office or clerical field, or an equivalent combination of training, education, and work experience which demonstrates the ability to perform the duties of this position.

Licenses, Certifications, Special Requirements:

• Upon recommendation for hire, a criminal background and National FBI check is required to determine suitability for hire, including a 39-month Motor Vehicle Record.


• May require possessing and maintaining a valid driver's license, (no DUIs or major traffic citations within the last three years).


• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.


• Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.