Case Manager & Participant Engagement

Share’s Mission:

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/ dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

DE&I Statement:

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

Job Description:

The Case Manager & Participant Engagement Specialist plays a dual role in supporting the well-being and housing stability of residents at a permanent housing shelter. This position combines trauma-informed, person-centered case management with the coordination of resident-focused events that build community, foster social connection, and enhance engagement. The ideal candidate is compassionate, organized, creative, and committed to a Housing First and harm-reduction model.

Case Manager Job Duties ((Approximately 60–70% of the role)

• Perform complex case management duties and administrative work.

• Engage in conflict resolutions when it arises.

• Receive work assignments in terms of objectives, priorities, and deadlines.

• Assist in maintaining department compliance with various contract/funder requirements.

• Support clients in obtaining and securing permanent housing

• Assist clients with housing navigation and overcoming barriers to housing access

• Promote long-term housing sustainability through individualized case planning

• Provide education and support on housing maintenance, stability, and retention

• Support clients in building and maintaining positive relationships with landlords and neighbors

• Connect clients with appropriate community resources to support housing stability

• Promote client-driven housing goals and support progress toward those goals

• Assist residents with navigating benefits, healthcare, mental health, substance use recovery, employment services, and other community resources.

• Respond promptly and professionally to client inquiries and service needs

• Receive directions from Program Director.    

• Other duties as assigned

Event Coordination (Approximately 30–40%):

• Plan and implement monthly community-building events (e.g., game nights, educational workshops, cultural activities, health fairs).

• Engage residents in event planning and gather input to ensure inclusivity and relevance.

• Coordinate logistics such as supplies, volunteers, and community partnerships for events.

• Promote events through flyers, announcements, and personal invitations.

• Create a welcoming and inclusive atmosphere that fosters social connection and reduces client isolation.

• Collect and document participation and feedback for continuous improvement and reporting.

Case Manager Qualifications:

• Training and experience for this advanced level is typically equivalent to a bachelor’s degree and three (2) to three (3) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 4-6 years of qualifying training and/or experience).

• Possess a high level of professionalism and have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude.

• Requires elevated level of organization skills, including attention to detail, planning, prioritizing, multi-tasking, and meeting deadlines in a fast-paced environment.

• Requires excellent communications skills including verbal, written, presentation and listening

• Exhibits day-to-day flexibility in handling multiple priorities and organization initiatives and effectively collaborating among interdisciplinary teams.

• Experience in and/or ability to learn additional complex Case Management (such as Peace Health EPIC access).

• Has received or willing to attain additional certificates, including but not limited to:

• SOAR Advocate Training.

Special Requirements:

Potential new hires will require a background check, which will include:

• Valid Driver’s License/ Motor Vehicle record

• Criminal Background History

• Sex Offender Registry

• OFCCP Registry