Case Manager (Bilingual)

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.  

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month.  We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. 

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. 

Why Work at NYPCC:

• We Pay Down Student Loans
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Continuing Education Opportunities Available
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.

Responsibilities:  

• Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
• Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
• Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
• Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
• Perform other duties as assigned by Supervisor.

• Bilingual; fluent in English and Spanish 
• Associate degree in a related field 
• 1 year of experience working in a social service or mental health setting is a plus 
• 1 year of experience using an EHR system 
• MUST have experience working in a very fast paced environment  
• MUST be able to follow workflows and multi-task during the course of the day 
• MUST be detailed oriented 
• Exceptional customer service and communication skills 
• Excellent organizational and time management skills 
• Problem-solving skills is vital 
• and the ability to multi-task with attention to detail 
• Ability to work independently and as a team 
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint 
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality 
• Able to work well in a fast-paced environment 
• Passionate about NYPCC’s mission and values 

Salary: $21.00 - $22.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer