Case Manager (Bilingual) - Seymour

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC Jackson County is looking for a bilingual Case Manager to enhance our vibrant team. This role offers a unique chance to make a meaningful impact in the community while working within a supportive and collaborative environment.

Meet our Jackson County Team: https://indianahealthonline.org/locations/jackson-county/

Clinic Hours of Operation:

Monday - 7:30 a.m. - 6:00 p.m.

Tuesday - 7:30 a.m. - 6:00 p.m.

Wednesday - 7:30 a.m. - 6:00 p.m.

Thursday - 7:30 a.m. - 6:00 p.m.

Friday - 7:30 a.m. - 4:00 p.m.

IHC’s robust benefits and compensation package includes:

• $1,000.00 retention bonus paid after one year of employment
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Two Employee Assistance Programs with 24/7 access to therapy consultation services

Case Manager Job Overview:

The primary responsibility of a Case Manager at IHC is to assist clients in accessing community and healthcare resources and accurately assessing their needs. The Case Manager collaborates with clinic staff, community agencies, and clients to ensure they have access to medical care and local resources while ensuring continuity of care. This role is vital in helping IHC achieve its mission and goal of providing quality healthcare services to the community.

Role Responsibilities Include:

• Work with patients at the health center and community level to enhance understanding and adherence to health center protocols, identify social determinants of health, and to help patients set and achieve their health management goals.
• Identify barriers to accessing appropriate healthcare or other concerns with the patient’s home and community environment.
• Collaborate with Patient Care Teams to secure needed medical services that are not available at the clinic, with local agencies and with community partners.
• Monitor PCMH care plans and reflect this in documentation follow up visits in the EMR system.
• Develop supportive relationships with patients, their families, local agencies, and community partners.
• Conduct home visits to patients and/or families if deemed necessary and appropriate by the provider and/or management.
• Plan, host and attend events to promote IHC and the services IHC offers.
• Assist patients with completing Medicaid and/or marketplace (if certified) applications.

Required Skills:

• Ability to relate to a variety of people with different cultures, socioeconomic backgrounds, and educational levels.
• Ability to establish and maintain effective working relationships with supervisor, coworkers, patients, families, and community partners.
• Ability to work effectively in a sometimes stressful and unstructured environment.
• Excellent interpersonal skills; ability to be both clear and concise in written and verbal communication.
• Consistently exercises discretion and good judgement involving patient safety and care.
• Ability to work independently often with minimum supervision.

• High school diploma or equivalent and valid Indiana driver’s license required.
• Preferred: 3 years of experience in case management; experience at an FQHC and/or other healthcare setting.
• Knowledge of available community resources.
• Case Managers must successfully complete Indiana Navigator certification requirements within 90 days of hire.
• Frequent travel throughout the community is required.

Equal Employment Opportunity Statement:

We are an equal-opportunity employer. All applicants will be considered for employment without considering race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.