Case Manager, Center of Excellence

POSITION SUMMARY

The Center of Excellence (COE) Case Manager is responsible for providing comprehensive case management services to individuals with a history of addiction and co-occurring disorders, particularly individuals with opioid use disorders (OUD), and providing specialized support to The Wright Center clinical staff. Responsibilities include a range of client-centered services that link clients with medically assisted therapy (MAT), primary care, psychosocial, and other services. Behavioral health case management ensures timely and coordinated access to medically appropriate levels of health and support services and continuity of care, through ongoing assessment of the clients’ and other key family members’ needs and personal support systems. This position includes client-specific advocacy and/or review of utilization of services, including warm handoffs from inpatient, outpatient, and emergency. This position requires flexible working hours including evenings, weekends and holidays.

REPORTING RELATIONSHIPS

This position reports to the Lead COE Case Manager. No other roles report to this position.

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the COE Case Manager will:

• Demonstrate professional interdisciplinary skills and provide comprehensive Behavioral Health Case Management services to clients (including treatment adherence counseling)
• Develop and implement comprehensive, individualized service plans
• Follow up with assigned clients to provide support, monitor progress on service plan, and provide access to resources
• Provide ongoing support and resources to clients in unstable living situations
• Work with interdisciplinary team and clients to develop individualized case management plans
• Maintain client confidentiality per The Wright Center policy and HIPAA standards
• Serve as client advocate; Defend and preserve the rights of patients pertaining to all aspects of their care, knowledge, and privacy
• Complete client home-visits when necessary to accomplish service plan goals and maintenance
• Actively participate in client and program-related trainings
• Provide for continuity of effective client and family care by acting as a liaison/communication link between the interdisciplinary team and staff of substance abuse agencies, correctional institutions, specialty offices, visiting nurse associations, and local service organizations
• Work with the interdisciplinary team to identify unmet needs that may impact adherence (homelessness, substance abuse, psychiatric illness, acute medical problems, lack of or inadequate health care benefits, etc.) and assist team in prioritizing those needs
• Participate in interdisciplinary team meetings as scheduled
• Assist program staff in data collection and fulfilling grant requirements; Perform data entry as required by grants
• Maintain an information/referral list of community services
• Demonstrate leadership and professionalism to other staff
• Perform other duties as assigned

REQUIRED QUALIFICATIONS

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• High school diploma or equivalent required. Bachelor’s degree in social work, psychology, sociology, counseling, or other related field preferred. LSW a plus.
• 3-5 years’ experience in substance abuse care and service
• Current BLS (Basic Life Support) required
• Understanding of medical and psychosocial issues related to opioid use disorders
• Have knowledge of, and contact with, health care entities, social service agencies and public entitlement programs in immediate and surrounding communities
• Have knowledge of service costs and budgetary parameters and be fiscally responsible in carrying out all case management functions and activities
• Ability to work with diverse populations and with critical and emergency situations
• Sensitivity to cultural and economic differences