Case Manager - Children and Family Services

Description

Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for 2 full-time LAUNCH Case Managers to join our team at our Santa Fe, offices. We offer a competitive salary range from $45,000 - $49,920 (BOE) and the Benefits shown below. Experience working in the Healthcare Industry and/or Non-Profit is highly preferred. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community.

LAUNCH Case Manager Benefits:

• A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
• Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
• ST and LT disability
• Pet insurance
• Opt-in 401k with 4% match
• Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families

Summary:

The LAUNCH Case Manager plays a critical role in providing long-term coordination of care for children under 8 years old and their families within the scope of the LAUNCH project. This position involves managing care through screening, admissions, outpatient services, and ongoing support. Additionally, the LAUNCH Case Manager assists with prevention, screening efforts, and referrals in schools and early head start programs, while delivering age-appropriate curriculum and educational support for children and their families. This role ensures that families receive the comprehensive and integrated services they need to promote healthy development and well-being.

Duties and Responsibilities of the LAUNCH Case Manager: (Included but not limited to)

You'll report to the Women’s Coordinator and:

The Case Manager’s responsibilities include, but are not limited to:

• Assess the needs of children and their families at admission to develop individualized care plans that address specific goals and level of assistance required throughout the continuum of care.
• Provide ongoing case management by following up with clients regularly to ensure that all basic needs, including required documentation and resources, are addressed to support clients in achieving their goals at discharge.
• Facilitate connections with community services and resources to support the client’s goals and needs, ensuring a seamless transition through various phases of care.
• Act as a liaison between families, schools, early head start programs, and community resources to create a supportive environment and ensure continuity of care.
• Educate children and families on behavioral health, developmental milestones, and available community resources, delivering age-appropriate curriculum and daily skills training to ensure the highest quality person-centered care.
• Collaborate closely with other members of the clinical team to address daily concerns, intervene in crises when necessary, and provide additional directives for care to maintain a safe and therapeutic environment.
• Assist families in developing a comprehensive aftercare plan to ensure they have the necessary resources to facilitate ongoing care and support after exiting the program.
• Maintain strict confidentiality of all client information in accordance with SFRC policies, HIPAA, and other applicable local, state, and federal laws and regulations.
• Keep accurate and timely documentation of all case management activities, including care plans, progress notes, referrals, and communication with other providers, in compliance with agency policies.
• Identify and establish relationships with community resources, including employment, housing, medical, and other support services, to address the diverse needs of clients and their families.
• Schedule and manage personal, business, and legal appointments for clients, ensuring that all aspects of their case management are efficiently coordinated.
• Perform other related duties as assigned by the Director of Child and Family Services.

Requirements

Skills/Knowledge/Abilities:

1. Excellent written and verbal communication skills, with the ability to effectively communicate with diverse populations.
2. Strong understanding of cultural diversity and its impact on service delivery.
3. Advanced knowledge of HIPAA and confidentiality standards.
4. Experience and knowledge of behavioral health, particularly in early childhood development and family dynamics.
5. Proficient use of standard office equipment and systems, including Microsoft Office Word and Outlook.
6. Ability to build rapport with clients and maintain effective professional relationships within the organization.
7. Critical thinking and problem-solving skills, with the ability to manage a variety of tasks and organize workload efficiently.
8. Familiarity with community resources, including mental health, social services, financial assistance, education, housing, employment, and childcare support.

Education and Experience:

1. High School Diploma/GED required; Bachelor’s Degree in Social Work, Psychology, Human Services, or related field preferred.
2. Minimum of one year of experience in addiction treatment counseling, case management, or a related role, preferably working with children and families.
3. Case Management certification (ACM, CCM, RN-BC, CPSW) required.
4. Current CPR/First Aid Certification (or willingness to become certified).
5. Unrestricted NM Driver’s License required.