Case Manager, Clinical Services

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Job Title: Case Manager, Clinical Services

Location: Shelbyville, Tennessee

Employment Type: Full-time

Job Summary:
Jump start your career in the mental health field as a Case Manager with our compassionate and collaborative behavioral health team in Shelbyville, Tennessee. This is an excellent opportunity for recent graduates or early career professionals who are passionate about helping others, building meaningful relationships, and making a lasting impact within the community. In this role, you will support individuals navigating mental health challenges by connecting them with resources, coordinating care, teaching coping skills, and helping remove barriers to overall wellness.

As a Case Manager, you will become a trusted support person for clients and families while gaining valuable experience in behavioral health, case management, crisis intervention, care coordination, motivational interviewing, and community-based services. You will enjoy a flexible work environment that includes office-based work, community visits, telehealth support, and collaboration with multidisciplinary treatment teams. We are seeking individuals who are compassionate, organized, motivated, dependable, and eager to help others live healthier and more fulfilling lives.

Located in the heart of Middle Tennessee, Shelbyville offers small-town charm with convenient access to larger metropolitan areas, beautiful outdoor spaces, community events, and a welcoming atmosphere. It is an excellent place to build both a meaningful career and a balanced lifestyle.

This position offers…
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
• Help clients navigate the healthcare system through education, coaching, advocacy, and ongoing support
• Coordinate behavioral health and primary care services while helping clients overcome barriers to wellness and recovery
• Develop, implement, monitor, and update individualized treatment plans in collaboration with clients and families
• Connect clients with community resources, supportive services, and natural support systems to promote long-term stability
• Utilize motivational interviewing, active listening, behavioral management techniques, and crisis intervention skills to support client success
• Provide supportive case management services focused on developing daily living, coping, and life management skills
• Meet with clients in the office, community, telehealth platform, and by phone to assess needs and provide ongoing support
• Complete timely and accurate documentation within the Electronic Medical Record for all services provided
• Participate in team meetings, staffing discussions, assessments, and clinical supervision activities
• Maintain departmental productivity expectations and compliance with required trainings and organizational standards
• Demonstrate professionalism and ethical practice when working with clients, families, and community partners

Education, Experience, and/or Credential Qualifications:
• Bachelor’s degree in psychology, social work, counseling, or a related field required
• Experience working with Electronic Health Records preferred
• Experience in behavioral health, case management, community mental health, care coordination, crisis intervention, or social services preferred

Additional Qualifications:
• Valid driver’s license in good standing required
• Demonstrate strong communication, organization, and time management skills
• Ability to work independently while also collaborating effectively within a multidisciplinary treatment team
• Ability to build rapport with clients and families from diverse backgrounds
• Demonstrate compassion, professionalism, flexibility, and sound judgment in a fast-paced environment
• Basic computer proficiency and documentation skills required

Physical Requirements
• Sit for extended periods throughout the workday
• Stand and move throughout office and community settings as needed
• Occasionally squat, kneel, bend, lift, and drive for work-related responsibilities
• Perform physical tasks associated with community-based case management and client support responsibilities

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.