Case Manager - Collaborative Environment

Join our client near the Medical Center area of San Antonio. Temp to Hire $23.00 hourly 8:30 am-5:30 pm schedule

We are looking for high level customer service and case management experience.

The case manager role is a customer-centric, logistics management position. In that position, case manager routinely interfaces with customers and company personnel to manage production timelines, schedules, workflows, etc. The case manager also provides clients and prospective clients with information about the company products and services. In addition, the case manager is a proactive troubleshooter and problem solver who addresses potential conflicts and case-specific challenges with a high degree of urgency and professionalism.

Case managers provide complex and administrative support to physicians and non-physician experts. Candidates are responsible for maintaining expert caseloads, coordinating travel, scheduling appointments, depositions, and trial testimonies. This role involves extensive email and telephone communication with the company customers, experts and staff.

Essential Duties:

Intake new business in a customer-centric fashion.

Understand and describe the company products and services to our clients.

Maintain a full understanding of the Company retention agreements.

Maintain a full understanding of the Company processes and procedures.

Manage a caseload of approximately 40-50 cases

Continually work to identify possibilities for team and/or process improvements.

Manage complex inquiries via telephone, in-person, or telephonic communication.

Ensure all client inquiries are handled in a timely and professional manner.

Manage adherence to calendar, and provide guidance to the Company production team to ensure it is up-to-date with all production deadlines, as well as the demands of trials, depositions, expert out of office schedules, etc.

Communicate effectively with experts to clearly define completion dates, deadlines, deposition/trial schedules, company policies, etc.

Product distribution in accordance with Company Policy.

Work seamlessly with the accounting department, and ensure a high level of communication regarding customer demands, case specifics, special circumstances, circumstances which may affect billing/invoicing, etc.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty with a high degree of competence.

The following Qualifications and Attributes represent knowledge, skills, and/or abilities required by all

case managers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Characteristics: In addition to essential duties, to be considered for this position one must possess the ability to multi-task, prioritize and manage time efficiently. A successful case manager possess strong phone skills, and he/she is an exceptionally good listener. The case manager must possess a strong problem solving mentality, and he/she is able to accept constructive criticism and constructive guidance. A case manager is confident, outgoing, patient, and empathetic who works in a team environment, and he/she must be comfortable in a team setting, and at the same time be highly proactive and be able to work independently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.